Gästanvändare
7 september 2024
I wanted to buy a bottle of wine or bubbly for my parents who stayed at The George as a surprise, as they were celebrating their 60th wedding anniversary. It took 8 attempts to get through on the phone, no one answers it or returns messages. Eventually I managed to speak to a staff member on reception, explained my request and paid for the wine, asking if my parents could be told of the surprise. No one told them, and had I not checked with them, my money would have been spent in vain. The lady they spoke to at the bar knew nothing about it. The pub did refund the money to Mum and Dad, but the gesture was spoilt. From the difficulty I had in getting through on the phone I surmise they are understaffed, and the staff who are there seem to care little for ensuring their guests have an enjoyable stay. I won't be frequenting The George myself, and doubt my parents will return.
Översätt