Hotel Santika Premiere Hayam Wuruk Jakarta

I stayed in this hotel before. And i will expect it will be better than before if i am referring to the review. Unfortunately, I ended up with the frustration and disappointment. I did send a request for a higher floor and smoking room, but with no reason, it was rejected. Even I have sent emails to the hotel personally, yet no reply. It seem they lack communication . That's why they never apologise if any issues are encountered during my stay. 1. Stained iron 2. Faulty shower 3. Mini bar @ fridge not functioning 4. Service failure. 5. Delayed make up the room I will book a hotel next door if i know this is the kind of treatment i will get. After they reject my request, surprisingly, upon check-in, you will manage to get what you requested earlier on. As a hotelier , i fully understand what the thing is that you may request and what not. And the sop of service provided. I am writing here is not to begged for service point but more to express my frustration.

Great place and friendly yet helpful staff! Also, a nice place for our short getaway

Nice place to stay in here, just need improvement for gym facilites and pool ( poorly maintained)

The attitude of the counter service staff in the lobby is very bad, which makes people feel very unhappy😡😡😡The experience is very bad. I will tell my friends and family not to stay here. It’s a terrible hotel.

They have a back door leading to a street with lots of food options like kwetiau akang!

Check in was fast & staff were very friendly towards us. room was ok for 2 pax as we didn’t had big luggages so there’s sufficient space for us to walk about. bed was comfortable!