The Belgrove, West Palm Beach, Autograph Collection

We enjoyed a drink at the hotel bar and it was delish and also had dinner - so good - high end! Food and drinks at the pool were wonderful too! Our room was gorgeous with a view of the pools and golf course - the room was spacious and clean. The front desk staff was great - we requested an extended check out due to a flight delay and we were able to pay for an extended time. Everyone was friendly and we’ll be back! It’s close to PBA university so when we come to visit we’ll be staying here again!

I really wanted to give this hotel a 5-star rating because the cleanliness was impeccable and the service was outstanding—everyone greeted me with a genuine, vibrant smile, which made me feel very welcome. However, the one major issue I experienced was a loud banging noise coming from the AC unit in Room 341, likely from the compressor. The noise occurred every 30 to 40 minutes throughout the night, making it impossible for me to get any sleep. Unfortunately, it was too late to request a room change by the time I realized how disruptive it would be. I did inform the front desk the next morning and requested a late check-out due to the lack of rest. It’s disappointing because I truly enjoyed everything else about my stay, but the AC issue made it hard to fully relax. I would love to return, but I’m hesitant until I can be sure this problem has been addressed.

Front desk staff personalities excellent, disshevled conscientiousness in managing folio transactions (pre-payments, deposits, etc). Considerable need for improvement on transparency. Hotel must be most appreciative of Tara - if it wasn’t for her, I would have gone to my good ‘ol’ friend Zach Witkoff and gotten resolution despite the small issue - purely principal. Small world. Let’s talk about the food: Take my opinion for what it might be worth. FIRE THE CHEF!! The biggest complement to a chef’s, I believe, is if next to no salt is needed in any food after it’s presented. In all this chef’s sauces or compliments either for breakfast or dinner were absolutely awful. We tried dinner Thursday eve and breakfast Fri morning. All just plain hands down terrible. We were going to stretch a little and take a risk over at the “Belgrove pancakes” but were met with very horrible attitude when asked what the so-called top-secret special ingredient was which we collectively received an answer by the breakfast wait staff that nobody knew what it was. Image in it was peanut butter or some oil that guest patrons were allergic too. You can’t play with secret ingredients there are expected to be ingested by a patron. That is just plain knucklehead narrow minded decision-making. Imagine the hotels exposure if that special ingredient that is so secret caused a deadly allergic reaction. Awful. However, let’s not lose focus on the big picture here, the fault lies with the GM!!

10 out 10! The property was amazing. Our room was large with a balcony. Very clean. The restaurant food was excellent. I will definitely be back!

They charged my card for full stay and I already paid ******* they say they would refund me but not yet

Splendid!! This was our first stay at the BelGrove and it was Simply Beautiful and relaxing, just what we expected! Brittney was so Hospitable and all the staff really catered to any need we had during our stay!! The food was Delicious and the bar atmosphere was so refreshing & relaxing! We will be back hopefully before the Summer is over, if not for Christmas! Kim Bellamy & Lisa Bellamy Sr