West Palm Beach Marriott

Had a good time, most American hotels are not a high quality compared to the European and middle eastern hotels where we spend most our time. However the service was pretty good, even if none of the employees had a degree in hospitality like most EU hotel staff has. Great value for money and friendly staff.

I stayed at the Marriott Palm Beach for a family reunion in September 2024 and was impressed by the property’s beautiful location near the water and the warm, attentive service provided by the staff. Unfortunately, my experience was significantly overshadowed by serious billing issues and an unacceptable lack of response from hotel management. Upon returning home, I reviewed my credit card statement and found multiple charges for bar tabs that were not mine. My credit card provider sent digital copies of the receipts, which clearly showed different signatures, indicating that another guest had used my room number to make these purchases. Additionally, I was incorrectly billed for multiple nights, despite only staying one night due to an early departure for hurricane relief deployment with my team in Tampa. I made several attempts to contact the hotel to address these discrepancies. Despite numerous phone calls, I never received a return call or any resolution. This lack of accountability and communication from management has been extremely disappointing, especially given the otherwise high standards of the hotel and its staff.

I’ll be honest. I came to this hotel without a reservation, on a night that wasn’t my best. The staff here made sure that it turned into one of the best nights of my life. If you want the “most flashy” hotel in Florida, look elsewhere. Marriot West Palm is cool, quiet, and has great people that provide great service. What more can you ask for? Thank you to Shawn, Logan, Dante and Daniel at the front desk - and an extremely special shout out to Jean in the restaurant. This is the best team in town. - DT

Two outstanding receptionists, Darlin and Gabriel, helped me effortlessly check in seamlessly. Not only did they take their time and show great patience in assisting me, but they also went out of their way to find ways to help me save and make my stay as comfortable and relaxing as possible. Thank you to these two wonderful people for the amazing experience!

The hotel was clean and accommodating. The staff were friendly and knowledgeable. In particular Gabe was very helpful in terms of helping me locate and retrieve my red jacket which I had lost. Thank you Gabe! I thought for sure it was gone. I am grateful. In addition the meeting room in the restaurant accommodated our meeting event well. .

I don’t always look forward to a standard business hotel but the west Palm beach Marriott is fit for purpose. It’s clean , spacious and has loads of amenities - even a view of water if you are in a room with an even number. Best of all you receive the best welcome from Princess who has a huge smile and is totally welcoming and efficient. Thank you Princess.