Canopy by Hilton West Palm Beach - Downtown

The hotel is great and the staff do try their best to serve. Unfortunately I booked 2 nights, first day left early in the morning hoping to come back to a clean and services room, and at 10 pm when I came back no room done, no clean towels. I called to see if that was a service I needed to request and no, it’s complimentary they just skipped my room… NOTE: I did not leave outside the door the sleep sign. Front desk just said I’m sorry

The check in staff was really courteous, friendly and helpful. The immediately sent up the extra pillows we requested. The rooms are spacious, I liked the industrial decor and the large bathroom. The room was outfitted with in room coffee and an empty fridge for leftovers or drinks. There were plenty of outlets but no speaker. No in room bar or snacks but did have an empty water carafe to fill at the ice station which we loved so we didn’t have to pay $5 for a small bottle of water. The pool area was small with a few chairs and a few loungers. They also had a seating area with couches and a few basic cabanas for rent. The pool had a great view and the pool and hot tub were very nice. I’m Not sure if they were extra busy due to Mother’s Day weekend but the staff was not sufficient for the number of guests they had. The drinks and food took an extraordinary long time to be delivered. Of note, there is a $45 a day valet fee which fortunately I saved due to a friends spot in a nearby building but that fee is kinda a bummer. In the future, I think I’ll take the brightline up and save the parking fee. The hotel is conveniently located in downtown WPB and you are within walking distance to everywhere downtown. There is also a free/low cost shuttle downtown that will pick you up and take you anywhere in the downtown vicinity and even to the island. Overall a wonderful stay and would stay at Canopy by Hilton again as it was a great value for the money.

Booked a room for myself and my two young children for a one night “staycation”. We were excited to swim in the rooftop pool for a few hours, and then had plans to retire to our room for movie night and dinner via room service. What a disappointment to find out upon check in at the front desk (and only because I inquired about the hours) that the pool and adjoining restaurant were closed for the rest of the day, due to a private event. My children had talked about the rooftop pool our entire hour drive up from Ft. Lauderdale, and could hardly contain their excitement as we pulled up to valet out front. Just ten minutes later, they were both devastated (my 7-yr old in tears) that their trip had been “ruined”. It broke my heart to see them so upset. I was determined to make it right, so I told the gal at the front desk we were leaving, and we went down the street to the Marriott, instead. There must be a better way to communicate with your guests about amenities being closed BEFORE check in. I wasted so much time in line for valet, unloading luggage, standing in line at reception, and walking through almost every single step of check in, before I knew anything about the 13th floor being closed. I understand hotels make a substantial amount of revenue from private events, not unlike the one we were at the mercy of tonight. But how much revenue have you lost from people like me, who will forego disappointment the next time around, and avoid staying with Hilton in the future.

There no service at all on Sunday afternoon, no bar, no restaurant no nothing. You do not have bottles of water in the room for free. You have to ask the front desk for water and they give you a small bottle. I won’t stay here again

Check in was great. Bernie was excellent and super helpful. Super quiet area really nice hotel.

Great location, amenities and customer service. Overall a hidden gem in West Palm.