The Thayer Hotel at West Point

一個字——吵！一體式空調放在離床2米不到的地方要，猶如一台拖拉機轟鳴！晚上11點多，早上6點多就有莫名其妙的火車鳴笛，不間斷……沒有熱水壺提供。

Our only complaint was that the restaurant on more than one occasion gave what can be termed as poor service. The evening waitress seemed preoccupied, so she got no tip. Breakfast, we carried paper cups in and they did not offer us coffee. When we complained the girl came and apologized as we were leaving.

Thayer Hotel Review My son and I stayed here while we were on a visit at Westpoint. We were very excited as the hotel is marketed as very high end. Parts of the hotel is indeed high end but the important aspects are not. The room does not come standard with a mini fridge, which I have never seen before. It is an additional charge to have one placed in your room. The AC in the room was VERY loud and old and leaked on the rug in the room. There is also a freight train line right next to the hotel and a freight will run through ALL night long and blows its whistle each time. The restaurant service in all three restaurants in the hotel was stellar. The people working there were so kind and friendly but the food was not worth the high prices. Then, upon checkout, there was an additional $25 service charge for each night that I was not aware of as I paid in full before arriving. I would not choose to stay at the Thayer Hotel again.

The hotel is beautiful and rich in history. Rooms are clean and comfortable. Front desk staff are friendly and welcoming. However, mixed feelings with the restaurants staff. Some were friendly and others were not helpful and knowledgeable. Restaurant servers seemed to be unsure with military discounts. I was given 3 different percentages from 3 of their dining options. It clearly states on their website the percentage, but it doesn’t specify if it’s for the entire bill or per military members. That’s where the confusion lies. 2 out 3 dining options honored the military discount on the entire bill, where one server in another restaurant was not consistent. He was rude about the situation. In my opinion, management needs to review with the staff on policy so there won’t be future miscommunication.

Hotel lovely, front desk staff helpful and informative, rooms spacious and clean. Bar and restaurant service not up to par- food and drinks were very good but the staff was off. People Seating themselves out of order. Hostesses not controlling flow. Requests for coffee / juice that never arrived. Bills dropped at table with no pens in folio. Tables reset with same - used table-clothes. Overall lovely stay— but service needs a refresher so it is elevated to level of hotel.

The train noise was awful- especially in the middle of the night. The hotel didn’t seem to be full so I didn’t know why they couldn’t have put us in a room farther from the tracks on the back side of the hotel.