Mount Grace Hotel & Spa

Mount Grace has been on our list of places to visit for sometime. We finally got the opportunity earlier this year and were not disappointed. Check-in went smoothly and the layout of the hotel was well explained. We had booked one of the Executive Suites. Once the formalities were over we followed the golf cart to our parking area, unloaded and onto the golf cart for the rest of our journey to our room. Our suite was excellent with everything you would want, including the plunge pool. We were still exploring our room when we had a call from reception informing us that they had found a problem with the pool and we were to be given a new suite. If that was not service from the first minute I'm not sure what is. So back onto the golf cart and to our new suite. We spent the next few days relaxing by our pool, wandering through the beautiful gardens and pathways. Meeting up with a variety of birdlife and the occasional dassie. Breakfast in the Twist was very good. Picked up your Mimosa on entry then a great selection, from full English to fruit and yoghurt and everything in between, the Danish pastries and pancakes a real treat. If there is one point with the breakfast to be aware of it is the timing, either go early or leave it until a bit later as it can get very busy at times. We also had great meals at both the other restaurants. The Rambling Vine is the more al a carte with some great meals and wine to choose from. The Terrace and Stoep is moe informal but still does some great food. You can sip away on your cocktail and take in some of the views. Staff at both are friendly and service is good. The main bar has a good atmosphere and we spend most night here enjoying our selves. It can get a little noisy if there are a lot of children about, but there are other spaces near by if you do want a quiet drink before or after your meal. Would recommend the Mount Grace if you are looking for a relaxing weekend away.

Our second visit to Mount Grace. Again we booked the Executive Suite and pool which enabled us to have a private and relaxing time reading and soaking in the pool. Even though there was a busy convention in the main hotel. A stroll down to breakfast in the morning. Breakfast is always plentiful and varied from fruit and yoghurt to full english an amazing choice. Also you get a nice glass of bubbly on the way in. After breakfast we could stroll back up the hill or there is a complimentary golf cart available for those who don't fancy the walk. Most mornings we were rewarded with numerous Dassies grazing or playing in the trees as well as the varie birdlife. The Terrace was our go to evening haunt with cocktails and really great light meals. All the Staff here are friendly and provide excellent service, be it in the restaurant at breakfast, Terrace or Bar areas and then the "Uber" Golf cart drivers just excellent. Definitely another visit in the future

I booked an Executive premium room for the weekend. My previous experience felt like the rooms were outdated so I asked the helpful reception desk, a gentleman name Quinen if he could tell me if any of the rooms were upgraded. He said they testing a concept and if I would like to try out the new room. Got room 201 and I must say the room was amazing… new look and feel and the heated pool was awesome. I just had a problem with the TV where I could not get any channels for the entire stay. If it was not for the TV I’d definitively say the rooms were really impressive and I’d definitely be coming back.

We've previously enjoyed a wonderful stay at Mount Grace under the previous owners and were keen for a return. Sadly, we received a lukewarm welcome by staff who acted like they were doing us a favour (no friendly warmth at all). The same thing happened when we left, they couldn't care less to enquire if we enjoyed our stay or to encourage a return visit. It was shocking first and last impression. In fact, the friendliest staff was in the restaurant and around the hot pool. The electricity was off on arrival and while we understand power interruptions, if you don't know something, just be honest and say so, with the promise to find out and provide feedback. The frequent power interruptions on night two forced us to go to sleep earlier than planned. *Room – was up to standard for the price, but there was no hook in the bathroom to hang the gown or in the room for jackets. The hairdryer was coated with products from previous users and too disgusting to use (see pic). The umbrella was handy and appreciated. *Food – pretty standard, nothing special and pricey. *Amenities – lovely setting. The hot pool was nice. The hiking trails had no signs. *Overall experience: disappointing. We won't return.

Great hotel for a Romantic couples getaway. Excellent customer service, the only issues we had was the tv satellite connection that requires attention in the executive suites! Also the breakfast was incorrectly served even though we specified it on the menu supplied by the restaurant.

From the moment we walked in were greeted with a smile. Friendly staff always willing to help and assist. Good n Beverage staff Mr. Jack outstanding personality he went out of his way to assist us. Highlight of our stay was the Spa. They were just fabulous, friendly staff, great atmosphere, well kept Spa the activities were brilliant. A particular staff member I’d love to say thank you for making our visit so memorable and for recommending the excellent treatments, you were great very warm and extremely cheerful and kind. Thank you Ms. Jeannet you were brilliant. I’ll definitely return again!