Red Roof Plus+ West Springfield

Okay if it is your only option. I stayed here when I went to a show at the Eastern States Expo. Normally I stay at the Residence Inn by Marriott, but it was booked so could only get one nite there.. Red Roof was just across the parking lot, so I booked 2nd nite there. Was told I could not check in early, it was pouring rain, and was also told I would only be able to wait in lobby 30 min. The rooms smelled like cheap perfume over musty odor. Would only go back if I had no option.

It should be more lit in the parking lot it was not safe. We did not receive the snacks that we paid for. Neighbors were loud at midnight blaring music. Room was dirty walked in the door to a spider web and hair all over the floor. Dead bugs on the bathroom floor and stains on the linen.

Bit confusing first time entering the parking lot but other than that everything was fine

All of the front desk reps were wonderful however we dealt with Deb and Jeffrey most and they were amazing. They were very professional but they were also pleasant and patient. Jeffrey always had a smile on his face and went above and beyond his front desk duties. Deb was very quick to assist with finding us better rates and resulted in us saving money. Because of the 2 of them we stayed at Red Roof instead of looking for a different property as we are in the process of finding a new residence and Red Roof is our home until then. Housekeeping and maintenance staff was also very professional and helpful. they have a great team.

Okay stay, but no elevator if that's a necessity. Had to use a wetted down hand towel to clean the pergo flooring. It felt tacky, and sticky as if it hadn't been cleaned in weeks.

Stayed 2 nights and They did not clean the rooms. Had to empty our own garbage and take our dirty towels to the front desk to exchange for clean ones. The tub was dirty, shower curtain had mildew, and the rug was not vacuumed. The price gouging was insane. Had to pay $526 for 2 nights because it was graduation weekend, any other weekend, it would have cost $250.