Home2 Suites by Hilton Salt Lake City / West Valley City

At first, I really liked the hotel. Decent exercise room, pool, and hot tub. I picked this place because of the beautiful outdoor patio. Plenty of soft seating, nice fire pit, clean, etc. When I arrived I was surprised to see 3 very large, long haired cats sitting on the seats. The next day as went to work I saw that there is actually an entire cat sanctuary right in the seating area! Complete with condo type housing, plates full of wet, disgusting looking food, etc. When I asked the front desk whose idea it was to have a cat sanctuary in the middle of their outdoor seating, it became obvious it was hers (manager?). Sob story about how the cats were born near the hotel and she didn't want them to be euthanized, and she is not allowed to bring 9 cats home with her dogs.... .so she thought it better to assume guests would be fine with it and ruin their beautiful patio (IMO). I expressed my frustration that I came to this hotel for the patio, have no issues with cats, but I am allergic and don't necessarily want to be forced to be around them, and will not be back. She very rudely snapped back making it clear which she feels is more important. I mean, why not just have all of this on the side of the hotel? Why does it need to be smack dab at the front door, in the middle of the only outdoor seating by the firepit where noone has the choice? You either love my cats, or go away? Terribly strange for a hotel. Like I said, I won't be back which is a shame because I will spending a LOT of time in this area for work over the next several months.

On our recent stay, my fellow Hilton employee and I took a vacation to this property. Upon check in we were denied our bottles of water as our Hilton honors status was claimed to be not eligible for them, we did in fact qualify for waters according to Hilton guidelines. The front desk agent also didn’t care to check our ID’s and we would have preferred this for our safety. When requesting a late check out we were told no because we are team members and that they only had 25 check outs. As someone that works in the same profession and at the same company, it was very disheartening to be treated lesser than any other guest, especially considering this would never happen at my property. I will not be recommending or returning to this property.

So this hotel is a bit out of the way, but it was great. The front desk staff were friendly and helpful. The room was clean, spacious and had all the things we needed to reheat and eat some ready meals. We used the laundry and the gym, both good as expected. My only complaint would be the absence of an egg breakfast without meat - I am being very picky! This was a great value hotel, clean and modern, that didn’t feel like a big chain, felt more like a family run hotel (in a good way!). If you are not bothered about staying near SLC center, I would recommend.