The Langley, a Luxury Collection Hotel, Buckinghamshire

Reception staff/Spa Staff: 5 stars Grounds: 5 star Spa: 5 star Room: 5 star Dinner: 4 stars Breakfast: 1 Star As above, the princess Marlborough suite was excellent. Cigar selection decent. Your nice and remote and feels like your in a little countryside bubble . Don’t eat breakfast.

Fabulous hotel in every respect. Had the most fantastic stay. The staff are attentive and professional, the rooms are beautiful and comfortable, the facilities are clean and excellent. Perhaps the only let down was the breakfast andthe main Cedar restaurant. However, would most definitely return

Overpriced for what is on offer particularly our twin room which was in an outbuilding and very small and furnishing aside on a par with a Premier Inn, The service was a little off hand too although dinner was good it was also at a price I am well aware high quality hotels and dining cost money but with that comes an expectation and this hotel didn’t deliver at all

Lovely place. Really lovely place. Probably the best hotel room I've ever stayed in and the staff are wonderful. Honestly can't fault it and I would have loved to go back but ... When we were at dinner, someone went in our room and did a turn down service. We came back and thought "oh that's a nice touch" but when we checked out we were given a bill for £56. £56 for someone to come in and dim the lights and make the bed. That we didn't ask for. And that we weren't told about. For £1400 a night, the turndown service should be included. It's wrong of them to impose this service and the charge upon guests. If I knew it would cost £56 I would have just made my bed and dimmed my lights myself. I have a £2k budget for my birthday next month and I was going to come back to The Langley, but throwing hidden charges at guests is disgusting behaviour so I'll spend that money at some place that has morals. Hope that £56 made you so so happy

A very nice interesting property. Service was outstanding as was the food. Staff was always ready to assist. The grounds are lovely, great place to relax and go for a walk. Very close to LHR. Rooms very well appointed but one has to be "careful" on the location in the main building: some can be too close to the outside restaurant/bar (noisy) or not too many windows. Overall, a great place which we plan to return.

Really not up to par for what’s advertised as super 5*! Had to change rooms in archival because ours was smoked out from the kitchen. The suite was nice and generally well appointed but still issues! Notably the hairdryer was missing the safety filter on the back so i caught up and burnt off a huge chunk of my hair. Turn down service came early and when asked to come back later, didn’t. The room was generally noisy and I was particularly miffed at being woken up 08:10 by staff loading their trolley outside the door for 15 mins having a chat and bashing about. Why store toiletries in a cabinet outside one of your best suites is beyond me! There was no way to know about breakfast and when we called down to reception late after supper they said they would take an order but couldn’t tell us what our options were. Ended up paying a £30 ish for one coffee and some cold mini pastries. Spa changing facilities are very impressive BUT having been in them once we didn’t go back. Both the pool & jacuzzi were full of dirt and sand and no explanation from staff when asked. Massages very average at best. Lots of equipment in the pool area didn’t work. Plus sides… resturant is great. Bar was good. Built environment impressive. Service needs serious attention. We were told a manager would be in contact, 3 weeks later, nothing.