The Langley, a Luxury Collection Hotel, Buckinghamshire

Stunning!!!!! We went for afternoon tea. It was honestly the best afternoon tea we have ever had. Beat the Ritz, Cliveden, Dawnsfield etc.... by a mile. All of the staff were very welcoming and very attentive. The food was full of flavour and very light. The grounds are stunning. Just an amazing experience.

checked in a short notice. Was greeted by a gentleman called Paulo, really helpful and showed bus around the hotel an couldn't do enough to help us. I was a bit disappointed at the end to be paying for all types of services charges; Tray charge, accommodation charge, room service charge. I personally would rather them just factor this into the price rather than surprise charge at the end. That is the only disappointment, everything else was perfect. Rooms were immaculate would visit again.

Really not up to par for what’s advertised as super 5*! Had to change rooms in archival because ours was smoked out from the kitchen. The suite was nice and generally well appointed but still issues! Notably the hairdryer was missing the safety filter on the back so i caught up and burnt off a huge chunk of my hair. Turn down service came early and when asked to come back later, didn’t. The room was generally noisy and I was particularly miffed at being woken up 08:10 by staff loading their trolley outside the door for 15 mins having a chat and bashing about. Why store toiletries in a cabinet outside one of your best suites is beyond me! There was no way to know about breakfast and when we called down to reception late after supper they said they would take an order but couldn’t tell us what our options were. Ended up paying a £30 ish for one coffee and some cold mini pastries. Spa changing facilities are very impressive BUT having been in them once we didn’t go back. Both the pool & jacuzzi were full of dirt and sand and no explanation from staff when asked. Massages very average at best. Lots of equipment in the pool area didn’t work. Plus sides… resturant is great. Bar was good. Built environment impressive. Service needs serious attention. We were told a manager would be in contact, 3 weeks later, nothing.

Booked 2 rooms with them and we were in the Brewhouse which was so awesome and pretty and even had a private outdoor heated seating area for each room. One room was 2 twins, accessible shower. The second room was a King, with a tub. The tub was super nice when my mom's feet were in so much pain from walking at Harry Potter Studio tour the previous day, she didn't even want to walk to the spa (about a 5-7 min walk). Instead she used the tub as a foot bath.... keep in mind the bath didn't have a grab bar, so she was hesitant to take a full bath because it was really deep. We had lunch at the Drawing Room one of the days which was really good. The spa facilities were never packed when we were there. The indoor pool, jacuzzi, thermal beds, steam room, sauna are all included. They also have lockers, bathroom, showers and hair dryers there. Highly recommend this hotel and the spa!

Fantastic experience from start to finish. Friendly and anticipating staff. By far the best place in the area. It has everything you need for a stay as a couple or family. Stunning gym (real gym) and spa - biggest underground spa in Europe. Cant wait to come back in the spring to try the outdoor pool and tennis facilities. We did not test the cinema room, something else to check out.

The RUDEST front of house staff we have EVER experienced. I seriously feel people need to second guess whether or not the hospitality service is for them. I am 37 weeks pregnant and due to reconstruction at our home my husband and I wanted to book the largest suite at the hotel for a week for the first week of our son's life to rest whilst our home was being completed. I'm not sure if it's because we don't meet the ethnic profile of their usual clientele but they wouldn't even let us get past security. The nonchalant and rude tone taken even left the security guard apologising on the Managers behalf. So upset and humiliated and hurt that we are still facing this level of low regard in 2025. I really wish I had recorded the interaction it would have gone viral showcasing the preduice and lack of compassionate service some niche, traditional luxury hotels still uphold. Heartbroken.