The Langley, a Luxury Collection Hotel, Buckinghamshire

Really not up to par for what’s advertised as super 5*! Had to change rooms in archival because ours was smoked out from the kitchen. The suite was nice and generally well appointed but still issues! Notably the hairdryer was missing the safety filter on the back so i caught up and burnt off a huge chunk of my hair. Turn down service came early and when asked to come back later, didn’t. The room was generally noisy and I was particularly miffed at being woken up 08:10 by staff loading their trolley outside the door for 15 mins having a chat and bashing about. Why store toiletries in a cabinet outside one of your best suites is beyond me! There was no way to know about breakfast and when we called down to reception late after supper they said they would take an order but couldn’t tell us what our options were. Ended up paying a £30 ish for one coffee and some cold mini pastries. Spa changing facilities are very impressive BUT having been in them once we didn’t go back. Both the pool & jacuzzi were full of dirt and sand and no explanation from staff when asked. Massages very average at best. Lots of equipment in the pool area didn’t work. Plus sides… resturant is great. Bar was good. Built environment impressive. Service needs serious attention. We were told a manager would be in contact, 3 weeks later, nothing.

Booked 2 rooms with them and we were in the Brewhouse which was so awesome and pretty and even had a private outdoor heated seating area for each room. One room was 2 twins, accessible shower. The second room was a King, with a tub. The tub was super nice when my mom's feet were in so much pain from walking at Harry Potter Studio tour the previous day, she didn't even want to walk to the spa (about a 5-7 min walk). Instead she used the tub as a foot bath.... keep in mind the bath didn't have a grab bar, so she was hesitant to take a full bath because it was really deep. We had lunch at the Drawing Room one of the days which was really good. The spa facilities were never packed when we were there. The indoor pool, jacuzzi, thermal beds, steam room, sauna are all included. They also have lockers, bathroom, showers and hair dryers there. Highly recommend this hotel and the spa!

Fantastic experience from start to finish. Friendly and anticipating staff. By far the best place in the area. It has everything you need for a stay as a couple or family. Stunning gym (real gym) and spa - biggest underground spa in Europe. Cant wait to come back in the spring to try the outdoor pool and tennis facilities. We did not test the cinema room, something else to check out.

The RUDEST front of house staff we have EVER experienced. I seriously feel people need to second guess whether or not the hospitality service is for them. I am 37 weeks pregnant and due to reconstruction at our home my husband and I wanted to book the largest suite at the hotel for a week for the first week of our son's life to rest whilst our home was being completed. I'm not sure if it's because we don't meet the ethnic profile of their usual clientele but they wouldn't even let us get past security. The nonchalant and rude tone taken even left the security guard apologising on the Managers behalf. So upset and humiliated and hurt that we are still facing this level of low regard in 2025. I really wish I had recorded the interaction it would have gone viral showcasing the preduice and lack of compassionate service some niche, traditional luxury hotels still uphold. Heartbroken.

My husband and I booked two nights at the Langley to celebrate our wedding anniversary. I informed the hotel prior to check-in that this was special occasion but no acknowledgment was made throughout our stay (despite us having Bonvoy Platinum status). The hotel located in a beautiful countryside and the hard product is fantastic. The outside of the hotel is simply stunning and it is clear, no expense was spared to decorate the rooms. What really lets this hotel down, is the service, from the front desk to the bar and breakfast, all staff look and behave like they would rather be somewhere else. This put us off eating in the hotel and we chose to dine elsewhere. Breakfast is limited; continental or cooked option. A single dish has to be selected, basket of rolls and pastries is brought to the table. It was obvious on the second day (Sunday) that the bread was bought the previous day and simply reheated in the oven before serving. What was advertised as freshly squeezed orange juice, was clearly just a juice from a carton. I do have to complement the concierge, who helped us with our luggage delivered by BA to a wrong location. He organised a trusted driver to bring the luggage and kept us informed throughout. This is much appreciated. Overall, the hotel has a huge potential but let’s itself down but simply not caring about customer experience.

We went on a spa escape with my fiancee for her birthday. We stayed for only 1 night and had spa treatments that were included in our package. The staff throughout were excellent, they had our room ready at lunchtime to allow for an early check in and the front desk were all very friendly. As were the staff in the spa, the barstaff and the restaurant staff for breakfast. I couldnt fault the service while we were there. We had a brewhouse room with a terrace which was nice to sit out in with a beer in the evening. Despite the changeable weather we were able to have a nice walk around the grounds on the Saturday. The spa was very quiet and calm which was exactly what we were looking for in a countryside weekend retreat. The treatments were excellent and we were albe to enjoy the jacuzzi afterwards. The only downside was that the indoor swimming pool was out of order while we were there, which was a shame as the weather was too bad to enjoy the outdoor pool on the day. Besides that it was a great stay and we wouldn't hesitate to return again in the future.