Weymouth

Poor welcome … staff gossiping and laid out with shoes off on customer reception sofa. Advised that restaurant was closed for good…but no mention of this before booking during or after. definitely not compensated in the price of the stay!!!!! For this inconvenience … stairwells UNBEARABLY hot I nearly fainted!!! Room tatty and dirty see pictures.. breakfast from shipping container a disaster.. two staff members didn’t have any bacon, and coffee machine not filled with water.. 9.15am and charged £6.80 for this cold delightful sausage sandwich. Management didn’t want to know if my complaint and premier inn customer service via head office will only let you fill in a generic form. Not allowing photos of your troubles stay.. ah and the WiFi doesn’t work.. and you’re not near the sea either. So for the price.. my advice BOOK somewhere else!!!!

Arrived for 3 days, after booking and paying for breakfast, to be told restaurant was closed for refurbishment. We’d booked over a month in advance and had not been advised of the restaurant closure. Very disappointing. A complementry pastry and coffee was offered. We had commitments which meant we couldn’t be expected to go looking for somewhere to have breakfast each morning so the guy in reception arranged for us to have breakfast at the other premier inn. This was welcomed however had we known before hand we would have found alternative accommodation that could provide what we had booked and paid for. The hotel is tired and worn. Whilst the staff are friendly and helpful the facilities are not up to the required standard. Child’s bed had stains on the mattress cover and quilt, which I only discovered on stripping the bedding on check out.

The hotel itself was clean and comfortable the staff were friendly and helpful but unfortunately the onsite restaurant was closed for refurbishment but we only found this out on arrival! It really should have been stated at the time of booking but wasn't

The lady on reception was rude and not helpful at all when checking in. The bathroom had no toilet paper on arrival and a very loose toilet seat. Two of the towels had marks on them. We have stayed here before and it has gone downhill significantly. First impressions from checking in did not help. The lady was more interested in eating her crisps than helping us.

despite being sent email up on email regarding food and drinks, the beefeater was closing in June and there was no food or drinks to be had was breakfast was finished. Not once were we advised of this. We ended up having to get a taxi into town as one of the party was on crutches, which is why is was more than a little inconvenient that the bar and evening meal was not available. The eating experience.... I booked this Premier inn as I have stayed he before. On the run up to the stay I was getting emails showing the menu for both Breakfast and dinner. However I did receive an email saying the Beefeater was closing in June but we could still eat, nowhere did is say there would be no bar or evening meals available. This changed all our plans, as one of my friends how was staying in another room is on crutches due to a knee op, dinner and drinks at the beefeater would be ideal as he couldn't walk far. We ended up having to get a taxi into town £10 there and £10 back. Breakfast. we were told in the morning that the chef had just received his notice of redundancy, but was still working. We were meeting a group of us for Breakfast on The Friday morning so the buffet breakfast was Ideal, nope it was all you could eat, but had to order so it could be cooked to order. This caused confusion with the waitress who was lovely and will be an asset to whoever she works for next. When the order came there was one breakfast short (this wouldn't have happened if it was a buffet) she apologised and the missing breakfast wasn't to long in coming. However when it did come the poor waitress was in tears, I went and had a word and she said the chef was rude to her for messing up our order, we were find with it and hadn't made it a issue.

Accessibility was easy, not having to drive into Weymouth itself a big plus. Only took 10 minutes to drive to Dorchester for a family reunion. We also drove easily to Portland Bill where I spent some time 65 years ago, also visited the Nothe in Weymouth, another memory jerker!