Welcome to Niagara Falls, N.Y.

Needs work A couple of hours before we reached the property I still didn't have check in instructions. I messaged the host to get instructions. She responded quickly. The house is in a lovely neighborhood across the street from an HOA. It was when we got inside the house that our spirits began to dwindle. There was a heat advisory that day. The temperature inside the house was 85 degrees. There were only small stand up window units to cool the house and they were not installed correctly especially upstairs so the house never really cooled down. We woke the next morning to dead gnats all over the bathroom sink and tub. This happened both mornings we were there. The only saving grace is the shower was amazing. This could be a lovely rental if it is properly cared for. I hate giving negative reviews, but this property left me no choice.

Extremely Disappointing Stay – Vrbo Ignored All Complaints We booked this property for the night of July 4th and paid a premium rate, expecting a comfortable, clean, and well-equipped stay. Shockingly, the host increased the rate after we had already booked, and since the booking was non-refundable, I had no choice but to pay the difference.At that price point, what we experienced was unacceptable—and to make matters worse, Vrbo has not responded to any of my multiple emails or calls regarding these issues. I’m now left with no choice but to leave this review.Here’s what went wrong:- WiFi did not work at all during our stay, making it impossible to plan or stay connected.- There were no extra toilet rolls in the house—basic hospitality was completely missing.- The ground-floor bedroom had no cooling, forcing my elderly parents to sleep upstairs, which was physically difficult and unsafe.Bathroom doors didn’t lock, making everyone uncomfortable.- The house was visibly dirty, with hair balls scattered around—clearly not cleaned properly.- The kitchen didn’t have even basic essentials like salt or sugar.- All bath linens were stained and smelled foul, and even the bedsheets were visibly dirty.This was a truly frustrating and disappointing experience. I feel cheated out of my money, especially on a peak holiday night. Vrbo’s lack of accountability has been equally disappointing. I am still waiting for appropriate compensation and expect Vrbo to take responsibility.

Family gathering visit to Niagara Falls Very cute house with lots of character