Hyatt House Morristown

The hotel accommodations and amenities are excellent for the price of the room. Great location and free parking for Hyatt members.

This hotel is perfect for a family getaway, just as you’d expect from a Hyatt House: spacious rooms, well-equipped facilities, and a comfortable vibe, even if a bit dated. It’s not free parking, and the front desk can come off as a bit aloof, not overly warm, but despite that, we had a perfect weekend here. Two staff members stood out for being super helpful: one was a young man with glasses. While he seemed reserved, he actually went out of his way to assist us with everything—connecting the TV to streaming, accessing the pool pass, and even finding towels when the pool ran out. The other was Lionna, who works at the bar. She was amazing, always cheerful and willing to help. The food options at the bar restaurant are limited, and I have a picky eater for a son. Lionna offered to make a cup of instant noodles for him—without any upselling or focus on profits. There were also $5 cocktails, which made our night all the more memorable. Overall, the staff was very friendly to children, and there was even a family with five kids staying, who had a great time with the staff. The hotel pool was fantastic, though it was already too cold to swim in September, and it closed at 8 PM. There’s also a barbecue area, and the staff was willing to help light the fire. The family with five kids had stayed a few days and brought marshmallows and other barbecue goodies, making for a wonderful evening together. It was the perfect end-of-summer memory. We originally came to visit the nearby Turtle Back Zoo, but because of this great experience, we plan to return here every year to swim, barbecue, and enjoy their fantastic breakfast offerings.

We took a two-bedroom suite. It was really lovely, with two full bathrooms and a kitchen and living area. The reception staff was very helpful and let me check in early so I could change for the wedding we were attending.

We enjoyed our stay while visiting our son in Morristown. The full size refrigerator was especially appreciated as we usually bring a full stock of perishable grocery items for his apartment. Nice place to relax at the end of the day and beds were very comfortable.

The hotel ignored my needs as a partially disabled elderly adult. I was asked to be placed near an elevator (listed on my reservation) however, I was placed in the farthest room from the elevator. I had to travel three long hallways from the elevator to get to my room - being on the third floor made taking the stairs was difficult and painful so I was not able to do it and forced to walk long distances to get to a working elevator and then an extremely long distance to get to the room.

I recently had my wedding this past weekend, and had about 50 rooms booked through our block for guests. Unfortunately we had a horrible experience with Hyatt House, and I would not recommend booking them if you have a large block size (or at all for that matter). The time leading up to our stay had been good, we worked with Molly who coordinated rooms, was very responsive, and helped with transportation. Although working with Molly was wonderful—she was not there working during our stay. Upon arrival, the staff at the front desk watched us struggle to carry everything across the building as the main elevator wasn’t working. After we brought up all of our stuff, the manager apologized and offered to help us—but at that point we had already brought everything in. The rooms were clean, and well kept. But several rooms did not get hot water, which of course was a huge problem. The biggest problem is guests were arriving for a 3pm check-in time for my 6:30pm wedding and rooms were not ready. Guests did not get into their rooms until at least 5pm (two hours after check in time). What made matters worse, is my guests witnessed the front desk staff arguing around 3:30pm when one came in with an iced coffee (her shift was apparently at 3pm) and she said well I’m only a half hour late and proceeded to fight with eachother. Something small, which of course bugged me—is when I was holding my bridal dress waiting for the elevator bringing my wedding items to the room, a cleaning attendant goes I’m cutting you, jumps on the elevator and closes it. Although we got good rates for our rooms, they were clean, and Molly was easy to work with. Save yourself the headache and embarrassment and book somewhere else.

The hotel hallways carpet, trash stting right outside rooms every single day out of my 8 days stay. Room doors- front, bathroom, windows are getting worn out. the curtain aswell

This hotel had a wedding that paid extra to stay on the back patio until late. I called the front desk at 1:00am to complain and finally the noise stopped. The hotel is way overpriced. The dishwasher in the two bedroom suite did not work and things are outdated.

Great amenities and close to college campus and town for shopping. Big room for the price. Great short or long term stay.