Macdonald Hill Valley Hotel, Golf and Spa

Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed! Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks I wouldnt go back for the price you have to pay and what you get

Last minute, this place is only good if you play golf. We arrived late, no water or biscuits in room, told it wasn’t included. Bed was too hard. Small bottle of water cost £3.50 only from the bar. Had a group of 30 men here, rude loud and disgusting. Breakfast, not bad , anything from self service was hit hard by these men eating everything that was out. Not refilled. By staff until we were leaving.

Nice short stay Hotel Breakfast was good, however we arrived at our table on the second day and found that they had no yoghurt available. This was at 8.45am and the breakfast is quoted "until 9.30am". The bed had a very very soft mattress, backache in the morning! A little firmer next time. Pool was lovely and although we didn't use the other amenities, they looked clean and operational.

Turns out that it’s REALLY hard to persuade a taxi to come out to this location unless pre-booked. Staff were super helpful and did eventually get me fixed up, but perhaps on check in you could check if a taxi might be required and advise guests to pre book.

The room was a good size and quiet although it could do with updating. The bathroom has several issues including mould on the ceiling and around the shower, a leaking toilet and no hot water in the shower. On a positive note the problem with the shower was rectified promptly by maintenance

Everything in the main room was excellent. No fan or air conditioning, hence a bit stuffy at night.