Whitehall Cottages

Bed was comfortable and room was very clean. Floor was slanted that was funny. Would t want to have a few cocktails and walk in there. Biggest negative for us no coffee pot and with a $35 resort fee and or the price should at least have a kurig. Also maybe a chair besides the desk chair.

So I wanted to book a room but the online system was not working correctly, could only book 4 nights, except I only needed one night. As the voice mail requested, I left a message (3 over three days), also as requested on their message I could also leave a text, which I left three. FINALLY received a text (3 days after original call) saying the system was working, which it was. The original price advertised for the room was $101.50 , however it became $121.50, plus $35.00 cleaning fee ( never have I seen that before) and the usual taxes , the total became $173.00. Called another local motel and asked if they would match the price, they did so I booked the room. NOTE: They call back within 3 hours. As a result I booked their establishment. Customer Service is key to any successful business, poor service, on the other hand can damage a company, any company, often beyond repair. Remember, the client to king/queen.

Do not stay here. Extremely disappointing and poor customer service. They charged me for a room that I was never able to use. They never sent me access info., never returned my calls/voicemails about gaining access, and then when I showed up on site - no one was there to assist. I've called and requested a refund for the room for weeks, and they have still not granted it.

This is the second time we’ve stayed there. The location is great close to downtown and to the docks. The rooms are always clean and we love the cottagey way they have decorated each room uniquely. Fridge and microwave appreciated.

Upon arrival to this horrible property my daughter and I took one look at the outside and both said it’s just for one night. Once we opened the door to the room an overwhelming stench hit us in the face like welcome to your small mildew smelling room. I tried opening the windows which 2 of them didn’t work so we opened the door to the room. After an hour the smell kept getting worse that I actually sprayed body spray in hopes it would freshen the room but as you could guess no luck. My daughter pulled back the comforter to her bed and there was a huge brown stain on the very blanket my 7 year old was about to use. I checked my bed linens and the previous guest forgot to take her makeup off and I know exactly what color her mascara and eyeshadow was. We tried to get a refund since we deemed the room unsanitary and actually left and went to a different hotel. When I asked for a refund to a place we sat outside of most of the time the property manager said NO and here is the reason given….. we left the flatscreen tv which is on a swivel bar in a swiveled position and not flat against the wall. Excuse me?????? You left us a stinky room with soiled bed linens and mold growing on the window screen and you can’t refund me. You should have paid me for wasting body spray on your dump. I hope you get closed down for unsanitary and inhabitable conditions. I would not let my dog stay there!

Horrible, couldn't get into the room. Code for door didn't work. No one on site to help. Calls went to voice mail with no response. Messages went unanswered. Would not recommend. Had to find a different hotel to spend the night in.