The Wilderness Hotel

From the moment we arrived, the staff was incredibly friendly and helpful, ensuring our stay was comfortable and relaxing. The room was spotlessly clean and well-appointed, with beautiful views. We enjoyed dining at the hotel's restaurant, ordering from the a la carte menu. The food was absolutely delicious - fresh, flavorful, and clearly prepared with care. The service was attentive and prompt as well. Overall, we had a wonderful experience at The Wilderness Hotel. The combination of the beautiful natural setting, the hospitable staff, and the excellent dining made for a truly memorable stay. We highly recommend this hotel to anyone looking for a rejuvenating retreat in a stunning environment, close to the beach.

Good service, the staff was helpful when my safe was malfunctioning, they sent a maintenance person during night hours to fix it!

What more can I say? The Wilderness Hotel has always been home when I travel that way. It is a place like no other. From the moment you walk in to the moment you leave, you are treated like royalty and family, all in the same breath. Their love for people and passion for what they do is heartwarming. You won't regret it.

We had an absolutely amazing stay at the Wilderness Hotel! From the moment we arrived, the staff made us feel welcome with their warm and friendly service. The hotel offers a great mix of relaxation and activities – we especially loved all the fantastic sport facilities and fun things to do on-site. The location is also perfect – just a short walk to the heart of Wilderness town with its charming restaurants, shops, and stunning beaches. It made exploring the area so easy and enjoyable. Highly recommended for families, couples, or anyone looking for a memorable getaway. We’ll definitely be back!

We were in the George area for a work trip and this hotel was booked for us, specifically, the Classic King room. The first red flag came when we arrived and the receptionist didn’t even look up to acknowledge me. Once we had our key, we made our way to our room, which was all way at the back of the hotel. Walking to the room, we even noticed the scent changing from a fresh beach breeze to a musty, unpleasant smell. The hotel felt eerily quiet and empty. When we finally reached our room which was literally the last room at the end of the corridor we were both shocked. The room looked like an old hostel or a rundown hospital room. The TV, telephone and air conditioner were all outdated and discoloured from years of disuse. There was a strange rusted wire hanging from the ceiling against the wall with some kind of plug attached to it. The entire room felt old, neglected and far below even a basic standard. We didn’t bother unpacking and immediately returned to reception to ask if all the rooms looked like this. The receptionist said yes. When we requested a different room, he claimed that the hotel was “fully booked.” We then said we’d be checking out and suddenly, he "found" another room. We were moved to a slightly better one. It was still not great but it was passable for a night. For context, we arrived at 20h30 so finding another place to stay would have been tricky. Unfortunately, things didn’t improve. The telephone in the room didn’t work so we had to walk to reception just to order food. We ordered calamari and chips which was overcooked. Later, I tried to shower and waited 25 minutes for the water to heat up but it never did. When I finally got into bed, I found that it was incredibly short - I’m of an average height at 1.63cm but my feet were hanging off the bed. While the bed itself wasn’t entirely uncomfortable, I struggled to stay asleep, likely because I felt uneasy staying at the hotel. The next morning, I got up with my alarm, got dressed and checked out. To make things worse, although we booked and paid for a Classic King room, we were clearly given a basic/standard one. After the room switch, a staff member casually mentioned that this kind of downgrade wasn’t uncommon for guests with darker skin tones. I was hesitant to include this but after sharing the experience with a friend, he said his parents had experienced the exact same. Regardless, this comment did not break the camels back, it was the quality of the hotel. After reading some of the positive reviews, I honestly can’t understand how anyone had a good experience here. This hotel failed in every basic way. The only upside is its location — it’s close to the beach. But sadly, that’s where it ends. Don’t waste your money or time here

It was the old world charm elegance that was palpable ......we reached at 9 pm from Knysna and the tiredness seemed to have ebbed. As we moved towards the room the old frames prompted me for a on the walls