Arianny
13 juni 2024
Honestly would never go back and would NOT recommend anyone going! The location of the hotel is beautiful and overall the hotel LOOKED nice and expensive. Only this it was, was expensive and not worth it. Our room had a leak and when we informed the staff he told us that there is nothing to do and offered towels, as if thats supposed to fix the problem or help with the stench. The ceiling of the bathroom where the leak was coming from was brownish showing this was not the first time it leaked. Paint was bubbly and coming off the ceiling. Then we found termites and when we informed the hotel receptionist she told us there hasn’t been any complaints of this before and would have them deep clean the room. We come back and the room was not “deep cleaned” the lil nest of termites was still there and under the bed we had found a bracelet from an excursion we did not attend which meant it was from previous guest. They would not offer any sort of refund and forced us to sleep in the same room another night. Also there sewage pipe burst during sushi night at the bar and they continued to serve food and drinks regardless of the stench and mess it made. The owner of the hotel was there playing hostess the last few nights of our stay after we made our complaints and not once did she introduce herself nor apologize or anything. Her som was rude and cocky as well. I don’t know why because with the way ya’ll are “running” the hotel, theres nothing to be proud of.
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