Dormy House Hotel

Lovely hotel I think the rooms are little over priced. We meet at the door and receptionist and person that help is us our bags both great and very friendly. We got upgraded to room 36 which was lovely with lounge area and bathroom with shower and bath. The mini bar included in the room rate which is a nice touch. The room was quiet and film and comfortable We quickly used the spa on arrival we couldn’t use after check out. The out door hob tub is lovely and the thermal room with snow shower a little different We eat at mo which was enjoyable and interesting experience the downside was some of the course where cold by the time we eat them and the wine flight potions where on the small side. Couple of changes and this would an amazing

I visited Dormy House back in April for a Spa day and was really excited. I have to say the facial I had was incredible, but I really don't get what the fuss is about for the rest of the spa facilities. Really disappointing experience. The pool was too cold, the sauna and steam rooms nothing special. The outside jacuzzi was nice but that's really it. The food was a sandwich of the quality I could have made at home and the restaurant felt like an old people's home. I was so suprised! You could get better for a lot cheaper sorry to say.

Perfect stay, food was amazing! The staff couldn’t do anymore for you. My only criticism is the spa area; not enough loungers around the pool and we witnessed several people searching for beds and having to walk out. Also there were old wet towels left on the beds for long periods of time. It would have been nice to see spa staff be more present and tidy up the pool area. We will be back! Thank you for a lovely stay.

We spent 3 nights at this lovely spa/resort/premium hotel in Broadway. The room was spacious and nicely decorated. There was a sliding door to an outside patio with a table and chairs making it a nice spot for a morning cup of tea or an afternoon of reading. The spa is very welcoming with lots of offerings. There is a steam room, sauna, snow room, hot tub, indoor pool, wave massager, and lots of services. They also have a decent size room with lots of windows in the spa area with cozy chairs and couches for one to lounge in and enjoy a peaceful spot after a service. The common areas and restaurant are comfortably decorated. The restaurant serves good food for breakfast and dinner but the service can be quite slow. Very welcoming staff all around. Great stay. Highly recommend.

I have been a loyal guest of Dormy House for years, ever since treating my mother to a stay following the loss of my father. It has held a special place in my heart thanks to its warm hospitality, attention to detail, and tranquil charm. Sadly, that long-standing impression has been completely shattered by my recent experience. A year ago, I booked a special offer advertised on the Dormy House website for a group of four. The package included dinner at MO (valued at £120pp), an overnight stay, and breakfast. Months later, I was contacted and told there had been a pricing error. I was asked to pay the full price or cancel. After some back-and-forth, Dormy acknowledged the error was theirs and confirmed they would honour the booking in full. This week, I contacted the hotel to ensure all reservations were in order. To my astonishment, I was told that MO was now fully booked and we would be moved to the Backgarden restaurant instead, with a reduced dinner allowance of £40pp. This is not remotely equivalent to the original Chef’s Table experience we had booked and paid for. When I expressed that this significant downgrade was unacceptable, I was offered the option for two of us to dine at MO and two in the Backgarden – a completely unrealistic and frankly absurd suggestion for a group travelling to celebrate a special occasion. Alternatively, we were invited to cancel. At no point was any meaningful effort made to bridge the substantial difference in value or to take responsibility for the disruption. An apology was only offered after I highlighted its absence. For a hotel I once considered the gold standard in customer service, this was truly disappointing. The entire experience felt dismissive and lacking in any of the care or professionalism I had previously come to associate with Dormy. Regretfully, I will not be returning, and I can no longer recommend Dormy House to others.

What an amazing hotel! A beautifully decorated property, quiet, great location for exploring the Cotswold's, but the real star is the staff! They cannot do enough for you - from the moment you make a booking, to arrival, dining and check out So relaxing and just what we needed - we will definitely be returning as soon as we can!