Sauerland Stern Hotel

Few weeks ago we are staying at Sauerland Stern Hotel. We want to describe our experience just with one word : Fantastic ! We found this hotel just by random searching through the google map. We were looking for a hotel close to the ski piste. Sauerland Stern Hotel was at walking distance. During our stay there was a child playground, they called it : Kinder-Eldorado. This was perfect indoor playground. After ski our daughter cannot wait to run to the Kinder-Eldorado. The staff was very friendly and helpful. The room was big and the view was good. Good breakfast. We are looking forward to our next stay at Sauerland Stern hotel.

The staff with cero customer service training or education in all levels, the hotel is way more expensive versus what we thought was the hotel, everybody there cant smile or helpful, the only thing that was good was the breakfast, good quality and variety, for the rest zero recommended, to pricy for so low quality.

Large conference style hotel, with hundreds of rooms. Have visited multiple timed over the years. Last visit was during Corona measures, hotel was handling this as well as could be. Conveniently located within walking distance of slopes. Rooms are spacious and would hold 2 adults and 2 kids easily. Rooms are slightly dated but not too bad. Beds are probably the worst I’ve had in any hotel. Add-on beds are essentially couches with hard buttons in the middle. The full bed has ultra-hard mattresses, which made sleeping difficult for all of us. There is a pool and sauna on site which for my stay were fine, but would be way too small with full occupation. Hotel offers 2 buffet style restaurants, one was open during my stay. Quality of offered options was at mediocre “hospital” level. Desserts were slightly above. Breakfast was acceptable. I remember this being better in the past, but Corona may have impacted available choices. Overall, this hotel would be acceptable for a family with 2 small children for a long weekend. I will probably start looking somewhere else.