McGregor Inn Motel

I usually only post good reviews, but after what was done to us this weekend I need to let future visitors know to NEVER EVER BOOK HERE! They canceled our reservation with no warning, no call, no consent or heads up of any kind!! We pulled up to check in on the day we were scheduled to and were told our room was given away with no warning. We were 5 hours away from home with nowhere to stay or go and were left stranded...the worst feeling ever. I booked our room back in OCTOBER 2022 after having stayed there the previous June and received full email confirmation. The rooms nearly doubled in price in the year since we had been there, but clearny no renovations of any type have been done in nearly 25 years. We are creatures of habit and thought they were trustworthy to book again, but boy were we wrong. The owner was extremely aggressive, unprofessional, confrontational, flippant, and rude. They double booked our room and lied saying that we never showed up. I have a paper trail to prove our reservation was scheduled properly, we were to check in on Saturday June 17 with a Monday June 19 checkout. Upon arriving at 3:PM the day of check in the owner lied to my face saying we were a no show the day prior (not even when we booked for) and they gave away our room! We were confirmed to stay Saturday - Monday! They screwed everything up and instead of attempting to be kind, apologetic, or helpful in any way shape or form to a woman in tears the owner decided to get loud with someone they just ripped off, basically throwing us out. I was told to leave because there was no room for us anymore and nothing was going to change. Even if they screwed up the reservation on their schedule the room could have been paid for both nights by us and never should have been given away. On the reservation they had my cell phone number to contact me if they had concerns or questions of any kind. I have NEVER experienced this level of unprofessionalism, and inappropriateness from any business anywhere. This man would not even speak to us and told me my email confirmation was obsolete because he had already given away our room and nothing was going to change. We considered calling the police on this man for this fraudulent reservation and aggression but left in a hurry because he wouldn’t even let my poor husband use the restroom after being in the car for 5 hours. I have reported them to the Better Business Bureau already and have informed my credit card to not accept any fraudulent charges from these criminals. Shout out to the Inn at Saratoga for hooking us up and saving the day with a discounted room, free breakfast, and free drinks due to this incredible inconvenience. The McGregor Inn’s reputation precedes them. Don’t make the mistake of trusting this place because clearly they do not honor any reservations made and are just money grabbing scammers. Horrible sketchy people, horrible sketchy place.