Low Wood Bay

This was the second time my husband and I stayed at this luxurious new resort style hotel in/near Windermere. It was part of a longer trip, and again we stayed in the posh Winander Suites keyed access building. Breakfast is great as you get to eat from both the breakfast buffet, and also order hot food from the menu. The staff here are always 10 out of 10 excellent for both in the spa and the hotel itself. A couple of them even remembered us from the year prior! It's great having so many dining and drinking options on site... one never really needs to leave. I really enjoy the keyed access for the Winander and additional for the room hallways. There is parking on site and a guard at the gate. I know we will continue to visit here for many years to come!

I’ve booked Low Wood Bay a few times but this was the first time using trip.com - we got an excellent deal and the customer service was brilliant from both trip.com and Low Wood Bay. There had been heavy snowfall so things were a bit up in the air with whether we would be coming or not due to road closures but the staff were brilliant. Thankfully we did get to come for the night and we’d booked the spa the following day. It is one of the best spas I have been to. The views are stunning. The hotel itself is really lovely, fantastic location, extremely clean and all the staff were super friendly. Will definitely be coming to stay again and can’t recommend enough for a relaxing break.

Fantastic location and wonderful place to stay. Can’t think of a single negative to say. Will definitely stay here again.

Grest place to relax and enjoy the location, the spa is excellent and so relaxing. The food we had was beautiful and the staff were so friendly and helpful. Room had everything we needed and very comfortable. The only complaint I have is that you are charged £12 to park your car per night, that’s okay if you are just using the spa but I don’t agree with it when you are staying at the hotel and spending money there, I found this very disappointing.

Never I have ever checked out in less than 30 minutes of checking in to a hotel. I paid close to £450 for what was recommended but overwhelmingly disappointing for our last day on vacation. 1) We provided advanced notice that we required a baby cot. We checked in close to 20:00 for when we put the baby down but the cot was not there. There was plenty of time to put the cot in there with a 3 pm check in. 2) There was no offer of assistance at check in with our bags. This only came when we checked out 30 mins later! 3) No complementary water in room 4) When we wanted to find out the whereabouts of the cot and water, we found that the phone in the room didn’t work! 5) Damp smell covered with an artificial pine aroma reminiscent of inside of a recently cleaned car. We took the decision to check out as we didn’t want to end our journey on a bad note and decided to check in to Linthwaite House Hotel which turned things around very quickly at short notice. We didn’t try their restaurant nor their spa which is supposed to be amazing. To be charged a 5 star price for a 2/3 star service really didn’t sit well. I will be visiting the area again as I have relatives in the area but I don’t think I’ll be visiting this hotel again.

We were only given two single beds rather then a double bed and even requested nothing was available, Then even worse there wasn’t any heating in the room , and we were offered an electric heater which was so unpredictable that we decided to keep off. Very uncomfortable night for a very expensive price. Not happy at all🥵