Holiday Inn Express Windsor

The hotel is conveniently located and very quiet. The staff were friendly and helpful, and the breakfast was up to standard.

- good location - amenities are sufficient - great hospitality - hmmm slight expensive parking fee

room is very clean. it is quiet. about 15 minutes walk to town center and the Castle. staff members are very nice

I used trip.com to book our family break for my daughter’s birthday surprise to Lego land, when booking I always pay at the hotel, 3 weeks before our trip the total balance of our hotel was taken from my account to be then told I would still have to make payment upon arrival as this was just a authentication payment. This means £600 I would have paid in total for the hotel. No where in the confirmation email of booking did it state this so the hotel sorted the payment out for me. 2 days before before the trip I had a email from the hotel stating it would be continental breakfast because of on going work in the lobby area. This left me with very little notice to find else where as everywhere was booked with it been the school holidays. When we arrived at the hotel we was told it £15 a night to park in the hotel for the price of the hotel I found this rather poor. Breakfast on the first morning was very poor, it was cold bacon sandwich and cold sausage sandwhich. Whilst spending 3 days in the hotel there wasn’t one builder in sight. The second morning buffy was open which was ok. The cleaners that came in our room didn’t change the cups for tea and coffee they was just rinsed and placed on the bathroom side next to the sink. The price we paid and what we received was really poor so wouldn’t stay here again.

Usual Holiday Inn Express quality, no surprise or disappointment. Good value for money, great breakfast.

good staff very helpful especially reservation manager. clean room one more have to upgrade a bit, breakfast should have fried eggs