Holiday Inn Express Windsor

I used trip.com to book our family break for my daughter’s birthday surprise to Lego land, when booking I always pay at the hotel, 3 weeks before our trip the total balance of our hotel was taken from my account to be then told I would still have to make payment upon arrival as this was just a authentication payment. This means £600 I would have paid in total for the hotel. No where in the confirmation email of booking did it state this so the hotel sorted the payment out for me. 2 days before before the trip I had a email from the hotel stating it would be continental breakfast because of on going work in the lobby area. This left me with very little notice to find else where as everywhere was booked with it been the school holidays. When we arrived at the hotel we was told it £15 a night to park in the hotel for the price of the hotel I found this rather poor. Breakfast on the first morning was very poor, it was cold bacon sandwich and cold sausage sandwhich. Whilst spending 3 days in the hotel there wasn’t one builder in sight. The second morning buffy was open which was ok. The cleaners that came in our room didn’t change the cups for tea and coffee they was just rinsed and placed on the bathroom side next to the sink. The price we paid and what we received was really poor so wouldn’t stay here again.

The highlight for the entire stay: the front desk lady proactively offered to print some coloring page for my kid. Cons: - the faucet, you can choose either hot water or freezing code water, no warm water at all. Press down on basin plug means water can go down, pull up basin plug means water remain in basin. - the shower, it has minimal water flow, for my room specifically, not sure about other rooms. - construction in main lobby, didn’t find out until arrive at the hotel. - no breakfast buffet, only providing breakfast bags in the morning. - no safe in the room, no fridge in the room, no coffee machine in the room.

good staff very helpful especially reservation manager. clean room one more have to upgrade a bit, breakfast should have fried eggs

The location is very nice and the staff are very friendly. I recommend.

We had a fabulous weekend And the holiday inn at Windsor was 100% immaculate the staff n service and breakfast was amazing Thankyou Windsor staff you are amazing Well done 🤗

All was ok. But nothing more. Sheets were clean, bathroom too. Surfaces in the room could have used a bit more attention. The bed's mattress was ok, the pullout sofa or couch was very uncomfortable even for the weight of a child. The windows do not protect the room from outside noises. All of the staff was very nice and beyond helpful.