Hawthorne Inn & Conference Center

We were in town for a family reunion and had never stayed here before. Every member of the staff that we encountered was very courteous and helpful. The rooms were all very clean and properly stocked, and the beds were amongst the most comfort I’ve experienced in ANY hotel. This is an older hotel that seemed to have been recently refurbished. It’s conveniently located to downtown with some breakfast/coffee/dining choices right around the corner. We were all very pleased with our stay and plan to return next year!

Hawthorne Inn & Conference Center was exactly what I was looking for: a clean, comfortable place to stay while I took my son to a summer program in the area. The staff -- especially Fred -- were fantastic. He was friendly, helpful, and responsive. I'll definitely book again the next time I'm in Winston-Salem.

The service at the Hawthorne is top notch! Every person I spoke to at the front desk was extremely helpful and super friendly (especially Mr. Fred on night shift). The Hawthorne Grill staff was much the same (and the food was excellent). As for the hotel itself, it was very clean and well kept. The rooms were comfortable and spacious. The beds and pillows were some of the best I've ever slept on. If you're ever visiting the Triad/Camel City, the Hawthorne is one of the best!

Two hrs into the drive to the hotel after I called to request a room near elevators, they returned a call saying the $69 × 3 nts rate confirmed 3/25 & 10/10 would total $755+ (more than 3x the quote) unless I had "paperwork proving you're actually working during your stay". I'd never before been told those words by Hawthorne or any other hotel. Even with my 3/25 email staff said "corporate" told them how to deal with the customers & rates. Shocked & dismayed at the handling of this debacle I was put in a horrible situation, as local hotels were full. They did offer the quoted rate for the 1st night but with no other resolution, I was basically forced to check out the next day. Others checking in got the same or similar rate hikes. Some who hadn't arrived weren't informed by the hotel in advance but according to the staff, all but about 3 people had been. A friend was given a rate of $69 x1 & $199 x2, still lower than the option I was offered. Another person checked in finding they were given the wrong room type & was told the hotel was over sold. Hawthorne made no other effort to rectify my situation. In all my years of traveling, this was the worst hotel service blunder I've ever experienced. I even felt for front desk staff facing the other affected minorities & seniors with reservations. Furthermore at those prices their free breakfast was bagels, muffins, coffee & juice.

I made and confirmed my reservations in March 2023 for October 20 and 21, 2023. The room rate was $69 per night at state government rates. These rates only required me to show my government ID upon check in with a 24 hour cancellation if I decided not to use the reservations. On the morning of October 20, 2023 I received a call from the hotel manager stating that the hotel would only be honoring state government rates if I had proof that I was on a business trip. I stated that this is not what the website states and that I had these reservations since March 2023. I had called on October 19, 2023 to check on my reservations and nothing was stated about having to be on a business trip. Upon arrival I was given a room rate of $199 per night and was told that I had to have cancelled my reservations 72 hours before arrival and I would be charged a cancellation fee. Two colleges were having homecoming that weekend and they decided to do price gouging. I will never stay at this hotel again.

They try to look like a nice hotel, but it's just a mask on a slum. Front desk staff told me I could not check in because my wife's name was on the card. It took a manager's exception for me to check in. Drunks, homeless, occupy the property. My 7 year old and I had to dodge a staggering drunk holding his beer bottle to get to our room. The room was straightened up but apparently not cleaned since the last guest. Breakfast consisted of an apple and a bagel. The stress of having my vacation almost cancelled is enough for me to never book this place.

I Love this place bottom line The hospitality and privacy is a 10 put of 10. The accommodation sky rocket through the roof and I am an Assistant Executive Inspector, I love my hotel but I stay with Hawthorne Inn when I want to get away. Trust me I know. Love TCG.

1st Family Reunion for The Family. Everything was Wonderful. Hotel Staff was Helpful and Pleasant. Breakfast Start and End Time could have better Synchronized but Event Manager adjusted Accordingly. Family members who used the pool were happy with their time spent in the pool

As a frequent traveler all across the United States, I have stayed at many hotels, both upscale and regular facilities. To find a hotel in a city near a big highway for less than $100 a night is very unusual nowadays. Unfortunately, this is a clear case of "you get what you pay for." We had 2 rooms. We were there for a couple of nights during the week. The room key magnetic cards kept on failing, the safe in my room did not work, there were splotches of unmatching paint in the hallways, there was chipped paint on the door frames, there was a smell both in the hallway and in my room, the elevators are dingy, and there were other issues. There were no USB charging ports in the room to charge up our cellphones. The main entrance, because of the layout of this hotel, is the back entrance. Alas, when we first entered, there was a woman smoking a cigarette on a bench next to the entrance, about 5 ft away from the "no smoking" signs. She did not seem to be ruffled by our presence. I did not get to try the breakfast, but the people with whom I was traveling did try the breakfast, the continental breakfast, and did not like it very much. You can get a hot breakfast for an extra $10 per night, something which we did not try. When you arrive in the back parking lot, you notice that there are balconies for most of the rooms. As the hotel is sort of situated on a hill, this offers the potential of a view from your balcony. However, all of the balconies in the hotel are sealed off, presumably because of the coronavirus crisis. Why they have not reopened the balconies now is unclear. One of the few saving graces was that the staff were friendly. We actually ended up checking out a night early because of what we uncovered about this place.