Hilton Woking

We recently had an overnight stay at Hilton Woking. Checkin was wonderful thanks to the amazing Amelia who couldn’t have been more helpful & accommodating. Our junior suite was amazing. Breakfast was lovely with great views. Well done Hilton Woking & thanks again Amelia.

Last night (18th Nov 24) My family and I arrived for our meal at 19:15. It was my partners 46th birthday and to celebrate with the kids. Now as I appreciate the restaurant is very new and still 'finding its feet' there were 2 waitress's and the manager to hand with what I could see a near full house. By 20:30 we received our food after a gentle nudge asking when will the food be arriving. The meal was nice although a bit over priced (Rib-eye less that 1" thick for £35) but the burgers the kids had looked amazing and got the thumbs up from them. I am not aware of the laws for this so please someone do explain, but compulsory service charges of over 10% I find truly disgusting. Long has the day when you get presented the option via the card machine or kindly giving the person who served you cash in the hand. This evening I was astonished to see on the receipt just shy of £25 tip!!! I haven't even paid this much when eating up in London let alone in Woking. My home town. I feel very let down with this and it did leave a very sour taste in my mouth when leaving the restaurant. I am not going to say how the birthday girl felt [sad face] Anyway, I will leave it at that but if things stay like that I know for sure, we will never return again. Happy to walk down to Cotes instead!! PS Also take a look at the attached receipt. Even the time at the top is incorrect as our table was booked for 19:15 as mentioned above. SIGH!!

Great experience in the Glow lounge. Linda’s hospitality was exceptional and made the entire experience even better Restaurant and bar on the top 2 floors were also very nice, great selection of options and all the staff were very attentive

During my stay my grandfathers ring was stolen from my room. It was confirmed by the hotel that a staff member went into my room during my visit to breakfast and a police investigation was started. The hotel however defers any liability to the cleaning company. The hotel management promised me the meagre reward of a voucher worth a 1 night stay at Hilton, but after months of waiting I have not received this. Neither the hotel or cleaning company was very helpful in sufficiently resolving the situation and up to this day is very passive in any communication. The rooms were not clean either. During my search for the ring I found leftover coffee cups from the previous guests below my night cabinet.

Ali the concierge was exceptionally helpful! He helped our entire team at Colgate carry our bags when the roads were closed. Very professional and approachable and made our experience very comfortable. Highly recommend staying, rooms were very big and cosy.

Lounge had a great atmosphere, overall experience at Glow was very good, Lily’s service was high quality throughout. Also tried the restaurant on the 21st floor. Very good service again, food was nice and waitresses were attentive throughout.