London Chigwell Prince Regent Hotel, BW Signature Collection

We stayed for one night at The London Chigwell Prince Regent, and while the hotel itself is your standard, no-fuss 4 star hotel, it was the staff who truly made our stay exceptional. From the moment we arrived, check-in was seamless — the team couldn’t do enough for us. They were more than happy to accommodate a room change with no fuss at all. Later, we realised we’d accidentally left important medication in the room after check-out. The staff handled it swiftly and with real care, making what could have been a stressful situation so much easier. It’s rare these days to experience genuine, thoughtful customer service like this. The team here are a credit to the venue, and we’d happily stay again because of them.

Super nice hotel, good location, spacious room with iron board.

The hotel is lovely however it costs £10 a night to park. When I arrived they said that they had cancelled my booking and there wasn’t a room for me. They said they’d contacted trip.com but I’d received no details. After 30 minutes of stressful debate they gave me someone else’s room so I’m sure someone else had to go through the same stress.