Markeba T
30 juli 2024
I've always liked this brand it's usually pretty dependable. I would not stay at this particular location again. I arrived in a very nice summer outfit. I'm 57 years old and was dressed appropriately. When I checked in I checked in at the same time Asian family. They inquired about pool hours and were told, "our who is great it, she provided the times and told them to enjoy the pool and that they could swim before breakfast or after breakfast but just enjoy. I checked in and acquired about the pool time. The same clerk said, "Oh, you plan on using the pool?" I said yes I do. She said well it's Saturday so you going to need to have this blue wristband on to enter into the pool area tomorrow. Keep in mind the Asian family was not given the same blue band. There's a sign there that says on Fridays and Saturdays first guest are required to have a blue band on if they're in the pool area. The next morning when I went swimming, I was the only one in the entire facility with a blue band. I also happened to be the only African American there. There were caucasian families. Additionally, I asked for a late check out when I called to book, when I arrived at the hotel, and before I went to bed. I found myself when I got ready to go to the pool locked out of my room because there was no check out input. If I had not left to go to the pool someone would have came in my room to clean up because I was in the next room on the floor for cleanup. Sometimes you don't want to sense what you're sensing, but it's best to follow your spidey sense because it was what it was discriminatory. I did not feel welcome and it was very disappointing because I've been staying at the IHG brand for years
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