Hampton Inn & Suites Baltimore/Woodlawn

I loved the big, spacious room with an excellent shower. Bedding was very comfortable and the whole room was spotless. Housekeeping went above and beyond my expectations and the front desk personnel were friendly and efficient. I would definitely stay here again.

We arrived at the hotel 90 minutes prior to a wedding at a venue next door. The front desk could not find our reservation. We showed them proof of the reservation, still could not find it. We never had any issue in years of using this service. Contacted the third party who tried to reach them by phone and email, hotel did not respond or answer. The staff at hotel said they were booked so would not help us. We had booked several months before. My suspicion is they had several events and wedding parties with blocked rooms that went directly through them, so ours was suddenly “lost”. This caused us great inconvenience. Will not consider them again.

It really pains me to write this review since my review a year ago was raving and highly recommending the property. I don't know what happened, but the service is the WORST! No one answered the phone even when you call the hotel number from your cell phone. There was no one at the front desk 80-90% of the time even at night, which means anyone can wonder in and do God knows what since there is no elevator security. It was so bad that I called corporate and they spoke with management and was told someone would come up to our room to handle our issue. NO ONE EVER SHOWED. It took seven calls to the front desk and two trips downstairs to get someone to respond (we needed towels because we had given up on trying to get the room cleaned). We started calling at 11:30 am we received the towels just before 9:00pm! The only reason for the two stars is because the bed is really comfortable! The quality of the breakfast was terrible. No butter or cream cheese for bagels. My husband said the eggs were terrible (and he never complains) I have been a HHonors Diamond member for several years in a row and I have NEVER experienced anything like this stay! This MUST be a franchise because I would never believe corporate would run a property like this!

This hotel is off the beaten path be prepared to drive. They are also strict in their pricing policies and will charge you! They don't have compassion, empathy nor the foresight to provide assistance.

Location was perfect for going to an Orioles night game, and then being positioned for an early start driving west the next day. Motel is located (inconspicuously) just outside the beltway, so we were able to get on IS-70 in the morning with no delay. Our room was quiet, beds comfortable, bathroom nice, and climate control very responsive. But our door lock needed help. Desk service excellent, but three out of four key cards failed during our one-night stay, and digital entry didn't work either. Breakfast was OK, though the oatmeal was watery. Not many places get that right.

Phones didn’t work, no microwave in room service was horrible never got a call back when I was trying to book the event hall for a party and eventually had to spend extra money for no reason when the event hall was not being used

The entire hotel staff was great, friendly and knowledgeable. This hotel is close to a mall with various stores and restaurants. The property is right off of 695 and near I-95. Good location if you’re not going into Baltimore City but close enough to Baltimore where the commute into the city wouldn’t be burdensome.

I didn’t get a room in a timely manner. The young woman at counter ignored guests buy looking at her iphone and then hiding in office at least 10 minute's. The manager also seem to ignore phone calls.

The bed 4.5/5 Rest of room 3/5 Breakfast 1.5/5 Service 2/5 This was, overall, a very disappointing stay. I did get a good night's sleep, but this is not a place I ever want to return to. Among other complaints, I could never reach the front desk by phone. Definitely not worth what I paid.