Quality Hotel & Suites Woodstock

Schone kamer,niet zo groot, maar groot genoeg om te slapen,heel uitgebreid ontbijtbuffet.

Quality Inn in Woodstock needs to be closed and renovated. This inn is in terrible condition. We went with a group of 10 families for a tournament. The rooms smell of stale cigarettes mixed with mildew and mold. One room had wet carpet and smelled like something died in it. Two rooms were just as bad. There are visible signs of mold in the hallways. The carpets look water ruined and haven’t been changed in decades. The pool is literally a swamp. Half of the exit doors do not work. The elevators are out of service; the stairwells smell of urine. The exterior needs painting, shingles are falling off the roof. There are prison bars on the windows. Bugs crawling around. Rusted drains in the washrooms. It’s horrible. The the best part is the breakfast buffet. It’s one of the nicer hotel breakfast I’ve had. Staff is friendly.

There's a Tesla supercharger and a Flo charger behind the hotel convenient if you are driving an electric car. Stayed here one night because I was renting a Tesla and it's easy to charge at the hotel. Otherwise so so quality hotel maybe marginally better than Super 8 or Motel 6.

During our stay, we were charged a total of 27 pet fees. After reviewing the policy with Choice Hotel we had found that the pet fee was to be charged per stay and not per night. We brought this up with the supervisor to which she had mentioned that she noticed this and confirmed that the staff was told to stop charging us the pet fee. The charging stopped by most employees, minus two, shortly before this conversation. We were also advised by Choice Hotels that the pet fee is to be charged per stay however everytime we went to extend out stay, staff and management included would rebook us which we also found out through Choice Hotels is not the way the extension is supposed to be done, this hotel was capitalizing off our stay by doing so as we were advised that when staying for long periods of times, rates drop as you extend. Our invoices were supposed to be looked over and made sure that we were retro paid for the pet fees however this like many other things never actually got looked into and we of course never heard anything from anyone. This is not because the supervisor did not keep her word however it was because upon getting copies of our invoices for around a 3 month stay, the pet fee charges were not all noted on the invoices. We were shocked to see that only 3 pet fees were documented. We kept a strict budget and kept track of all the times we were charged the pet fee. We once again notified front desk staff and the blonde girl who was working that night was confused herself knowing that we were charged more than 3 pet fees and even got into contact with management immediately (so we were told). There were only two staff members who continued to charge us the pet fee with one charging more often then the other. In total, we spent around $600.00 on pet fees and none but 3 of the pet fees are documented. When this was brought to management's attention - we were told that we were liars, our story didn’t add up, we should have brought this to their attention sooner etc. Management continued to talk over my partner and did not let him explain that both separate times we checked, on the first day when the pet fee should be noted on our invoices (if it was done the way they claimed to do so) as it was the start of our stay, it was NOT documented and was NOT included on our invoices despite it being our first day of either arriving at the hotel or when we returned 2 weeks after we checked out the first time. We paid cash for 95% of our stays and when we had asked about the cameras that are behind the front desk as we believe these pet fees were stolen, the management (who finally called after we checked out for good) got even more defensive. Which is not only completely unprofessional but leads us to believe again that our pet fees were stolen. If you are looking for a hot shower, or even a lukewarm shower during your stay. This hotel is not it. Hot water was always a hit or a miss during our stay but we would manage to sneak in a warm shower b

We’ve stayed at this location several times in the past. It has become increasingly worse and worse. Rooms are not well kept, not clean and very run down. Could use a refresh. Staff are nice and polite. Pool is continually out of service