Muthu Clumber Park Hotel and Spa

Lovely hotel, staff so friendly happy & helpful. Spa such a nice little extra. We loved our stay here and will definitely stay here again.

The whole stay was great, I needed somewhere to stay while work was being carried out on my house. The rooms are spacious and have bathtubs, there was a big desk for me to work at and the internet connection was perfect, I had multiple video conferences and it never dropped once. Housekeeping were kind enough to check if I needed anything everyday, and reception staff were super friendly. Right next to a massive national trust property had some beautiful autumn walks However there is absolutely no phone signal (Vodafone)obviously nothing to do with the hotel it’s just extra info about the area!

Excellent one night stay Good one night break polite staff and food on the b and b and dinner rate was better than we were expecting with good service !

Property was under renovation but we were not told. The room we had was an old dilapidated room. Housekeeping was poor not replenishing toilet rolls or water during the stay. Towels are tiny and few. Bed is hard as a rock and I couldn’t sleep in it. Actually checked out a day early due to how uncomfortable it was. Dinner was awful and we couldn’t eat one of the meals the main and dessert was left hardly touched. Vile. Breakfast was to a reasonable standard however and the two people looking after breakfast service were the best staff that we encountered. Very upbeat very welcoming and they get my two stars specifically! Everything else was rubbish. Would not issue a refund for the last night despite the above so was out of pocket. Would definitely not recommend

If only they’d let me speak to the manager… Poor. Scruffy & battered doors, corridors & room. Plastic over the carpeting in a main corridor for no obvious reason. Lift out of order - which happens but it hadn’t been fixed since I last visited in early May. Steam room - a spa treat I’d been looking forward to - was out of order. Went to the bar - no Sauvignon blanc in stock, no Pinot Grigio in stock - had a pretty mediocre wine. Despite the hotel being obviously half empty we were placed in a room by the busy road - loud traffic if we opened the window, uncomfortably hot with it closed. Breakfast was ok but served with a hash brown that was do overcooked it crumbled into little pieces. This was swapped by the lovely waitress but the cook should never have served it up. I spoke to the receptionist about her speaking to the manager about the issues but she said I had to send an email. I said I’d rather discuss in person. Staff were nice, hence the 2 stars. I’d visited in May with friends - it was cheap & cheerful then but so many issues this time I do not recommend. Will be formally complaining in writing.

Poor experience. No room service. No fan in room. One towel in room. Spare pillows without pillow case. Unable to open windows for ventilation more than an inch. Made to wait at reception and no bell or intercom. Made to wait at restaurant as staff talking in back room.