Gästanvändare
15 september 2023
Last night (September 8th, 2023), I arrived at the Days Inn at Wyndham Worthington (207 Oxford St, Worthington, MN 56187) and had what can be characterized as a nightmare experience. After 8 hours of traveling to visit my grandmother at the nursing home nearby this hotel, I arrived at the Days Inn with reservation and receipt in-hand and was flat out denied service by the owner of this Days Inn location. The woman who managed this particular location denied my room because of my service dog. I am a disabled veteran with a service dog and chose to book this location because they clearly advertise it as pet friendly. Im confident most Days Inn properties are familiar with the legal provision the hotels are required by law to allow service dogs to accompany their handler anywhere the handler is allowed to go inside the establishment per the Americans with Disabilities Act of 1990. The owner of this location is grossly unfamiliar with the ADA laws that protect my rights as an owner of a service dog. She demanded I produce copies of my disability records (which I have). However, I politely informed her it is illegal. I find it hard to believe that the owner of a hotel franchise is ignorant regarding on provisions of federal laws. However, I gave her the benefit of doubt and continued to try and resolve the booking. I am not required to disclose private medical information regarding my disability. In accordance with ADA law, a guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities. They may not be restricted to “pet-friendly” rooms. Hotels are also not permitted to charge guests for cleaning the hair or dander shed by a service animal. Despite these protective provisions of federal law, I faced an embarrassing and abusive interrogation during the check-in process. In all my years battling the PTSD I received during my combat deployments to Iraq, my furry buddy and I have never been subjected to such vile disdain. After her continued reluctance to honor the reservation, she informed me if a single dog hair was found, I would be charged $100 per night and per dog. This would amount to $100 X 2 nights X 2 dogs. I agreed to this policy and would do my best to remove pet hair. However, I informed her that unreasonable charges would be disputed if she chose to abuse access to my credit line and levy hundreds of dollars worth of charges for a single per hair, I would not pay. It’s simply illegal. I politely informed her I was respectful and articulate and recorded the conversation because I was so astounded by her level of disrespect and the vile disdain shown towards disabled persons. The check-in process was an embarrassing and abusive interrogation. I should not be required to provide documentation of my PTSD diagnosis and disability I received following combat deployments as a former US Army Combat Arms Officer. The reason I am taking t
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