Dane272
18 mars 2024
Lovely hotel, however it was not the one the pictured. There is no swilling pool. That photo included is not this hotel. There is a spa, but they’re currently building it. So it’s not in use. When I complained to the hotel they told me it’s not their fault and that it was Trip.com fault for not checking what amenities they have. When I contacted trip they said it was the hotels fault for providing them with the wrong information. The hotel were not prepared to do anything. Trip said they could refund me £9 which is nothing. However they did give me some points for my next booking. However really not impressed. If you book a weekend away in a hotel expecting a spa and a pool as that was one of the main reasons for booking as a relaxing weekend break it’s quite disappointing to find out it doesn’t exist. I did ask for a refund to then book a different hotel with spa facilities but they refused. I really am not impressed with the hotels attitude not do anything and just pass blame to trip. Both sides clearly made a mistake. Another negative of the rooms are that the rooms windows are actually not looking outside. They look into a kind of office/shopping mall which the hotel is inside of. The listing of the hotel clearly states a pool, spa and massage room. None of which exist. The picture of the pool is not even this hotel.
Positives of the hotel is that it is a good location and a nice breakfast.
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