Sheraton Grand Wuhan Hankou Hotel recensioner

Check in after midnight, got a free upgrade! Room was clean and huge. Location was great, quiet at night. Service at the hotel was generally good. Check out was fuss free, got back deposit promptly. Will recommend and stay here again in the future.

Aside from the very nice nice rooms and facilities, there are the Friendly and caring staff. They called me ahead before my arrival to ask if I needed anything and preference. I forgot my phone charger and they are nice enough to mail it to my next destination. I will definitely stay ere again. (View from the 31st floor)

This hotel is always the safe choice for staying in Hankou. First, The staff is friendly, especially the front desk staff, one of them is Nico, who helped a lot before staying. I have stayed in this hotel for three times so far. furthermore, the facilities are maintained very well. Location is also a good beneficial point if you want to take taxi to anywhere in Hankou. The only thing could be improved for this time, the quality of the breakfast was not that good comparing to those before. That might be it in the temporary place.

Very clean, very well run hotel. The breakfast was fantastic. Rooms were a bit hot and the AC took a while.

Excellent location in Hankou , very clean rooms with modern amenities. Very nice local food with a big variety. English and tourist orientation for the concierge service should be an improvement for the whole experience.

the best bed in china!!!!!! , buffet very good. usually when go wuhan i go this hotel.

nice city view tho window glasses are dirty; staffs are professional and friendly; it will be great if we can change room temperature as room temperature was settled in certain degrees. my mum enjoyed the swimming pool and nice breakfast buffet.

Generally the room is cleansed, facilities are there, service hospitality let the hotel guests feel great.

Room was spacious, plenty of options for the breakfast buffet, executive lounge had good selections of drinks and finger foods.

great city view from 28th floor, clean bedding , spacious bedroom and bathroom. l love all Sheraton style decorations but the hotel needs to renew especially the old and dirty carpet asap.

Location is good, walking distance to a shopping mall. Room is clean and spacious. Thoroughly worth the price.

It was one of my best experience. Very near to the metro station, very clean room. And all the stuffs were very kind and friendly. Breakfast was also very good.

This is our first trip to Wuhan and mainly for visiting relatives who live in Wuhan. Our first impression at Sheraton hotel is good. Started with the bell boy who greet us when we arrived at the hotel and help us with our big luggage. We have left one parcel at the taxi without notice. After we checked in the hotel we then realised that the parcel was left at the taxi. The concierge by the name of Owmen Zhou(周星驰）who is very kind and help us to call the taxi company to locate the taxi driver who drop us at the hotel and informed him to return the parcel to us ASAP and really appreciate his services and kindness. He did extra-miles to ensure we received our parcel on-time. in addition, he also introduced us the exhibition that the hotel have co-joined with the Wuhan museum to show case the impression of Wuhan city which gave us some insight of the Wuhan City. Even the house-keeper who are very kind and did a good job for the room. In general, we have good impression about this hotel and we strongly recommend to our friends who want to stay at Wuhan. Once again, a big thank you to the staffs at Sheraton hotel and make our stay at Sheraton a very pleasant one ! will come back again next time.

The 'Club Access Floor' rooms were wonderful, the swimming pool is amazing, and the staff are very friendly. The biggest drawback is that the club lounge 'dinner' is atrocious. There is very little choice, and they seem completely unaware how to serve certain foods (the French fries were stone cold). The food was especially awful for vegetarians. Breakfast was still very limited, but was infinitely better than the dinner. Thankfully the drinks were decent enough... although they didn't top things up that ran out (even though there was still plenty of time). All in all, I would go again, and if the 'club access' was cheap enough I would book it again, but I wouldn't pay a lot for it, and it is absolutely nothing compared to the Sheraton Club facilities and service in other Sheraton's such as Sheraton Macau.