Echarm-boenden i Xi'an

The smart devices are complete, with voice control of lights and curtains, full of technology, enhancing the experience of staying. The staff, Feifei and Xiaowu, have a warm and smiling attitude, making people feel happy.

The service was good~ Food was good the room was always cleaned and the receptionist were very helpful. I recommend anyone to stay here! I will visit again🙂

The hotel is located in beside yongningmen gate of xi'an city wall which is quite a wonderful spot to look around and explore. The city inside of the wall is very big and has everything you need. The hotel was nice with clean roons, wonderful and helpful staff. They have a lit of free ameneties such as hanfu clothing and frees gifts. The breakfast there was good and cheap. View from outside of the hotel is wonderful with the traditional building right in front. Theres an MRT station to the right and is not that far.

The room was clean. Also quiet, had no problem sleeping. Good breakfast. Location is not near center but there is a metro close by. Highly recommended.

Nice stay at Yishang hotel in Xi’an. Hotel is sparkling clean, breakfast is good, their service attitude is nice. The location is perfect opposite to subway and the outlet store. Highly recommended.

從住進去到退房，都是非常滿意開心的，每個工作員工都是熱情，辦理登記的小姐姐倒熱水，又給介紹遊玩的地方，很細心，晚上還給送了麪，麪條忘記拍照片了，很可口，房間的環境很不錯，設施齊全，洗護的很齊全，很香，前台退房還給我家小朋友送了個鑰匙扣，非常有心，讓滿意了幫忙點個好評，必須給好評，叫小楊的小姑娘挺不錯的，

Cons: - Service was unprofessional. During check in on the first day, the front desk staff seemed clueless as to what he was supposed to do — he asked for our name (which was in English as we made the booking on Trip.com) and did not seem to be able to find our booking. Following this, he did not seem to know how to solve the problem and neither did he take the initiative to ask us for our passport. I had to offer our passport to him to help him find our booking. - After checking us in, the front desk staff did not provide any details as to where the restaurant was (as our package was inclusive of breakfast). Neither did he provide details as to where the washing machine and gym rooms were until we asked for these details. No instructions were given for connecting to the hotel WiFi, and we had to thereafter ask the staff for help with the connection as foreigners were unable to connect to the WiFi via the usual methods. - On the second day of our stay, we received a call from the front desk, who said that they were calling to verify our booking, as they were facing a shortage of rooms. This threw us off as it seemed that the hotel did not do their job of checking us in properly and the staff were not familiar with their own front desk or hotel procedures. Further, the staff made it sound as if we should bear the brunt of the consequences for this error and that we would have to move out given that they did not check us in properly and were facing a shortage of rooms. We had to emphasise again that our booking was confirmed on Trip.com. - One of the front desk staff who was on the night shift was also inattentive, rude and unprofessional. She was using her phone when we informed her that our room needed to be cleaned for the day, and subsequently did not seem to make a note of what we had told her. She merely gave us a dismissive “ok” and went back to using her phone. - The hallways would often have a strong cigarette smell even though we had requested for a non-smoking floor - As previous reviews had highlighted, the shower’s heating system would fluctuate between being hot and cold all of a sudden, which made it easy for users to fall sick especially in winter or be at risk of being scalded by the shower system. It would be good for the hotel to look into this, especially since this has not been fixed since the issue was surfaced in previous reviews - Location-wise there was a bus stop within 5 minutes walking distance, and lots of neighbourhood eateries nearby. However, the metro was rather far (about a 15 minute walk), unlike what is represented on the hotel’s Trip.com page. For those who would like to stay closer to the attractions such as the Bell and Drum tower and shopping malls, this location might be less ideal depending on preference. - One of the cleaning staff who cleaned our room on 27 December 2025 did not clean our room despite being reminded to do so, and when she eventually came, she did a slipshod job — she failed to refill the vanity kit, and while tidying the study desk, knocked over our boxes and bottles and did not even attempt to reorganise our items properly after leaving them in such a state. Pros: - Cleanliness was excellent and must be commended. The room, bedsheets, towels and amenities were always clean and spotless every day, which made this a pleasant and comfortable stay. - Most of the staff responsible for tidying our rooms were all extremely friendly and diligent, and was truly the highlight of our stay. They were also generous if we needed to request for more bottles of water or tissues. We had a pleasant experience with most of the cleaning staff, with the exception of one of them as mentioned above. - Hotel is very high-tech, with smart controls installed in the room which made it very convenient to access the lights, TV and air conditioning - Facilities including the hairdryer were very new and cleano