UrCove by Hyatt Xi'an Great Tang All Day Mall

I booked a stay using a promotional voucher, which covered the room and included added benefits like midnight snacks, free coffee, and bar snacks. While the voucher made the stay affordable, I was surprised that some of these perks weren’t clearly communicated or easy to access. For instance, the midnight snacks and bar offerings weren’t highlighted during check-in, and I ended up not utilizing them fully—a missed opportunity to enjoy the package’s full value. I only used the airport transfer voucher. It was quite easy to pre-book the airport pickup. The hotel itself meets standard expectations: functional rooms, a decent breakfast, and a laundry service. However, the service felt a bit detached. Staff were polite but somewhat aloof (“very cool” in demeanor), offering minimal proactive assistance. A warmer approach or a quick rundown of included amenities during arrival would’ve made a difference. The lingering smoke smelt was a bit disappointing. The hotel was further from the metro station. Overall this hotel was a practical choice, there were a variety of food options for morning breakfast, we have a good stay here.

Had a pleasant stay for a nine days in a Hotel. Breakfast station is one of the best I saw in Xi'an Great location, close to MixC shopping mall. Clean and spacious room and an excellent service. People at the hotel are really warm and helpful, especially Iris who made us feel like we are at home. We'll definitely recommend it to our friends and family.

來到酒店大廳還有萬聖節的裝飾非常的喜歡，前台的小姐姐們服務都是非常的熱情，耐心介紹我訂單的權益，進入房間之後，床是塌塌米的樣子，是日式的風格，拖鞋都很不錯，還有浴袍，酒店大廳還有堅果水果房間的設施設備是非常的齊全，房間是智能客控。