The Westin Xi'an

Excellent hotel and well located next to the buzzing streets.

Everything was great. Thanks to the Guo Guo at reception for upgrading room!! Literally on the doorstep of attractions. Nice club lounge for a drink and snack. Only complaint was aircon in living room was malfunctioning now and again. Swimming pool was small and changing room could be cleaner but I guess it's outsourced to an external company...

The hotel was wonderful. Room was spacious and clean, although a little tired and could use some renovation, but the amenities are so great that it covers. Bedding was so comfortable and the texture was so great! Staff are all super friendly, polite and helpful. I really enjoyed my time here. After a day of sightseeing, it really felt like returning to home. Only thing is that it’s a bit of a walk to the metro station. But I love how it is so close to the museum!

The hotel is in the great location. Close to the tourist attraction also facing a shopping malls where provides nice multi restaurant options. The breakfast is varies from local Chinese food to western food. The view over the tower is great from the room, the club lounge is also full of many options. Only one things, they are absolute lacking of staffs for carrying luggages. I checked in with many suitcases with my pregnancy situations, I can not carry all suitcases all by myself. Since I was switching the room between the nights, the hotel has promised to move my suitcases, after I came back to hotel, the suitcases were not in my new room. And I called to checked, each time they said on the way, within two hours. But I reported this to the manager, they compromised me a transfer to my train station. I can see that they wanna do good, but the communications and staff managed definitely they could do better.

During rain at night after banquet finished, my Mom and I got difficulty to find taxi and Chinese Uber. At that time we used Chinese Traditional Dress. We finally took Motorbike Richshaw/ Tuk Tuk back to hotel. Westin Hotel not allowed Tuk Tuk to stop in front of hotel's lobby. They stopped the Tuk Tuk outside hotel area during rain. We have to walk on rain at wet floor. No consideration in that kind of situation and condition even we stayed at that hotel and already paid for the room. My Mom is a senior lady. They didn't care. Didn't have attention on that too. Service just like Ai Robot. Caused difficulties for the old guests. When we started to get out, we called Chinese Uber, Chinese Uber always stopped outside hotel area. Never picked up us in front of lobby. I think Westin Hotel Xian do priority more to their prestigious face rather than what hotel guests need.My Mom and I dispointed to stay at Westin Hotel Xian. This is not type home faraway from home hotel. When we checked out, Chinese Uber stopped outside hotel area, no concierge. We had took all suitcase to outside hotel area. Because transport stopped outside hotel. Just later there was a concierge coming and did little help. My Mom and I will think and think more to decide stay at this hotel again at Xian next time.

Great value for the price of this spectacular hotel, close to attractions by walk and metro connection to the ancient city. Great gym, internal museum tickets included