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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.2
Service9.5
Renlighet9.5
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Rajko
Jinyue Twin Room
Bodde på apr. 2025
Familj
4 recension
10.0/10
Enastående
Publicerades 4 maj 2025
Good clean hotel
Översätt
Svar från boendet: 簡單的話語無不流露出真情,遙遠的距離無不送去真摯的祝福,感謝您的選擇,您的滿意是對我們最好的鼓勵!期待您的再次入住!
Ouni
Selected Twin Room
Bodde på okt. 2023
Par
21 recension
10.0/10
Enastående
Publicerades 9 nov. 2023
We had a pleasant experience. Check-in was fast and professional, staff spoke English well and we enjoyed our stay in the hotel. All we’d need would be a bigger bathtub.
Översätt
Svar från boendet: Dear guests: Hello! Thank you for choosing Jinyuan. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help for us. We will carefully study and solve it, to provide you with a more comfortable and warm check-in experience. All the hotel staff is looking forward to your stay again!
Mrs Lam
Jinyue Double Bed Suite
Bodde på sep. 2023
Familj
1 recension
6.5/10
Publicerades 29 okt. 2023
It is a bit disappointing to choose this hotel for my trip. The staff in front desk didn’t provide good customer services. No welcome no smile from them while checking in. I think the hotel management should provide more training for them.
Some of the area in the toilet is a bit old.
Översätt
Svar från boendet: Dear guest, thank you for choosing Century Jinyuan and commenting on our service during your busy schedule. We deeply regret that we did not provide you with a satisfactory check-in experience. Since the hotel's opening, we have continuously increased the maintenance and upkeep of facilities and equipment. In 2022, the hotel has upgraded the public area and room facilities. This year, the door locks of the rooms have been replaced to provide guests with a more satisfactory check-in experience. In response to your feedback, the hotel attaches great importance to instructing the front office department to carry out special rectification and training to enhance the overall service awareness and skills of the front desk staff. We will continue to work hard to receive every guest with better service.
Anonym användare
Jinyuan Double Bed Room
Bodde på juli 2023
Affärsresenärer
67 recension
4.5/10
Publicerades 28 aug. 2023
The main disappointment of this hotel was in inability of the staff at the reception desk speak English. If you come to the hotel after 9PM it’s better for you to think what will you eat, because there is no any restaurant in the hotel or any reliable food courts/cafes where you can enjoy your late dinner.
Översätt
Svar från boendet: Dear guest, thank you for choosing Century Jinyuan and evaluating our service. We deeply apologize for not providing you with a satisfactory check-in experience. In response to your feedback, the front office will increase training on English conversation skills for all staff to ensure timely, fast, and thoughtful service for international friends and guests. There are various snacks gathered around the hotel, and you can enjoy Shaanxi's unique snacks without traveling far. At the same time, the hotel also offers delivery services to meet the different needs of guests. We sincerely invite you to stay at the hotel again.
Gästanvändare
Selected Twin Room
Bodde på juni 2023
Res med vänner
7 recension
7.5/10
Publicerades 21 aug. 2023
The room was fine. The location is however about 10 minutes by car from the more central part of the city therefore you won't find anything interesting to do or eat closeby especially at nights.
Översätt
Svar från boendet: Dear guest, thank you for choosing Century Jinyuan and commenting on our service. We deeply regret that we did not provide you with a satisfactory stay experience. Your recognition is our greatest encouragement. There are various snacks gathered around the hotel, and you only need to walk for 2 minutes to taste Shaanxi's unique snacks. At the same time, the hotel's delivery service also gathers various different cuisines to enrich guests' choices, We sincerely invite you to stay at the hotel again and experience our growth and progress.
Mishangzuqiu
Selected Double Room
Bodde på mars 2024
Res med vänner
11 recension
10.0/10
Enastående
Publicerades 9 apr. 2024
Kind staff and super clean rooms.
Översätt
Svar från boendet: Thank you for your 5 stars! Thank you very much for your support and recognition of Jinyuan. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. Meanwhile, at the same time, we are honored to provide you with the best quality service. You are very welcome to choose our hotel again for either business trip or travel! Sincerely look forward to your visit again!
Mark
Selected Twin Room
Bodde på feb. 2024
Res med vänner
1 recension
8.5/10
Mycket bra
Publicerades 31 mars 2024
Good location
Översätt
Svar från boendet: Dear little Lord, cherry blossoms covered with skirts, spring breeze and stopped on the shoulder, all the sweet pass a gu, human color such as dust, twilight and age, I am with you ~ Jinyuan look forward to your visit again!
Svar från boendet: 尊敬的賓客,感謝您選擇世紀金源並在百忙中對我們的服務做出點評,沒有為您提供滿意的入住體驗我們深表歉意,針對您反饋的水温問題,酒店已經責成工程部對於供水、出水等設備進行檢查確保水温,酒店淋浴間門為內推式我們將完善相應標識以提醒客户。在服務時效方面酒店將以此為例加大各一線部門的對客服務時效,確保賓客各項需求快速反應及處理。針對您反饋的外賣問題,前廳部將及時與外賣人員確認客户住店訊息及需求,以快速將外賣等送至賓客房間。在此我們誠摯的感謝您為我們提出的諸多寶貴意見,我們將繼續努力提升軟、硬件質量,為賓客提供更加滿意的入住體驗。
Svar från boendet: 尊敬的賓客,感謝您選擇世紀金源並在百忙中對我們的服務做出點評,沒有為您提供滿意的入住體驗我們深表歉意,對於在店期間發生的不愉快事宜我們深表遺憾,因被罩染色無法進行清理需要做報廢處理,故需要進行相應費用付款,酒店床單布草製品均按照國家飯店星評要求進行集中統一採買,且為集團化統一申購,故相應成本單價與實際價格有一定出入,酒店也將以此作為案例,對相應價格、流程進行調整,給賓客提供更加舒適、滿意的入住環境及體驗。