Shangri-La Xi'an

Shangri-La Xi'an recensioner

Shangri-La Xi'an

No. 38b Keji Road, Yanta District, Xi'an, Shaanxi, 710075, ChinaVisa hotellinformation
Shangri-La Xi'an
Shangri-La Xi'anShangri-La Xi'anShangri-La Xi'an
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Gästrecensioner

9.6/10
Excellent
6060 recension
Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.4
Service9.6
Renlighet9.7
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Alla recensioner(6060)
Positiva recensioner(5960)
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Vänlig personal i receptionen(358)
Utsökt frukost(296)
Utmärkt för affärsresor(137)
Lyxigt(60)
Utmärkt pool(48)
Utsikt över trädgården(47)
Utsökt buffé(23)
Negativa recensioner(100)
Ana_on the run
Deluxe City-view Queen Size-säng rum
Bodde på nov. 2024
Par
32 recension
10.0/10
Enastående
Publicerades 29 dec. 2024
We enjoyed our stay at the Shangri-la. It was a clean and quiet hotel. The sauna and gym were amazing! Breakfast has a good variety of options. The local specialities were especially nice. The location is fine but it is a little far from the city wall.
Översätt
Svar från boendet: Dear Guest, Thank you for your positive review and for highlighting the efforts of our staff and the quality of our services. We're delighted to hear that you found our team pleasant and always ready to assist, and that you appreciated the well-kept grounds and the peace they offer. A good breakfast sets the tone for the day, and we're glad to know that our selection met your expectations. Your satisfaction is what drives us to continue improving and providing the best experience for our guests. We look forward to your next visit and the opportunity to serve you again. Safe travels! Warm regards, Shangri-La Xian
Gästanvändare
Deluxe Stadsutsikt Tvåbäddsrum
Bodde på mars 2025
Familj
3 recension
9.5/10
Otroligt
Publicerades 5 apr. 2025
We had an excellent stay. We were a group of 6. Our rooms were spacious. All staff looked after us very well, particularly Lisa. They really went out of their way for us including kids toiletries and slippers. The breakfast was extensive with everything you could think of. We are were very happy and will be back!
Översätt
Svar från boendet: Dear Guest,Thank you for your wonderful review! We’re delighted that you enjoyed your stay with us. Your kind words about our spacious rooms, attentive staff (especially Lisa), and extensive breakfast mean a lot to us. We’re happy to know that the kids’ toiletries and slippers added to your comfort. Your satisfaction is our top priority, and we’re thrilled you were very happy.We look forward to welcoming you back again soon!Shangri-La Xian.
Bei Liu
Deluxe City-view Queen Size-säng rum
Bodde på jan. 2025
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 25 feb. 2025
Very good service at bargain price. The local breakfast box is a must try. I ordered twice for room services. Awesome!
Översätt
Svar från boendet: Dear Guest, Thank you for praising our “very good service at bargain price”! We’re committed to delivering quality hospitality with value-driven experiences. Thrilled you loved the “must-try” breakfast box! Our chefs craft it with authentic local ingredients to showcase regional flavors​. Your two room service orders inspire us! We prioritize fast delivery & consistent quality for every request. Looking forward to more awesome moments with you!Shangri-la, Xian
Sangjoon Bang
Deluxe Stadsutsikt Tvåbäddsrum
Bodde på feb. 2025
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 30 mars 2025
lisa and liam and devin help me alot when i stay in
Översätt
Svar från boendet: Dear Guest, Thank you so much for your kind words! It's always our goal to make sure our guests feel well taken care of. We're glad you had a positive experience and hope to see you again soon!Shangri-La Xian
Gästanvändare
Deluxe City-view Queen Size-säng rum
Bodde på aug. 2024
Ensamresenärer
2 recension
10.0/10
Enastående
Publicerades 9 okt. 2024
The staff were pleasant and always available if help was needed. The grounds were well kept and peaceful. Good selection at breakfast.
Översätt
Svar från boendet: Dear Guest,Thank you for your positive review and for highlighting the efforts of our staff and the quality of our services. We're delighted to hear that you found our team pleasant and always ready to assist, and that you appreciated the well-kept grounds and the peace they offer.A good breakfast sets the tone for the day, and we're glad to know that our selection met your expectations. Your satisfaction is what drives us to continue improving and providing the best experience for our guests.We look forward to your next visit and the opportunity to serve you again. Safe travels!Warm regards, Shangri-La Xian
Gästanvändare
Deluxe Stadsutsikt Tvåbäddsrum
Bodde på feb. 2024
Familj
4 recension
10.0/10
Enastående
Publicerades 3 apr. 2024
Excellent Service. We stayed at the Horizon Club floor. Nice staff.Emma and others.
Översätt
Svar från boendet: Dear guest, thank you very much for your stay at Xi 'an Shangri-La. Your enthusiastic feedback gives us infinite motivation for continuous progress, and your praise and affirmation make us very encouraged. Enjoy your stay and welcome to stay again.-- GM, Richard Wu, Shangri-La, Xi 'an
Lynn
Deluxe City-view Queen Size-säng rum
Bodde på okt. 2024
Familj
4 recension
10.0/10
Enastående
Publicerades 8 nov. 2024
Great experience from front desk to quality of room and strategic location.
Översätt
Svar från boendet: It sounds like you had an exceptional stay! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our front desk service, the quality of our rooms, and our convenient location. Your satisfaction is our top priority, and we're glad to know that we met your expectations. We hope to welcome you back soon for another enjoyable stay. Warm regards!——Shangri-La, Xian
ROBERT ALBERT GUENTHER
Deluxe City-view Queen Size-säng rum
Bodde på juni 2024
Ensamresenärer
19 recension
9.0/10
Utmärkt
Publicerades 11 juli 2024
The Breakfast could be more European and less Chinese. The hotel needs a travel counter for booking trips. Only few hotel people speak good English.
Översätt
Svar från boendet: Dear valued guest, Thank you for staying at Shangri-La Xian and sharing your stay experience with us. We are highly appreciate your comments. Your comments on service quality i have been shared with relevant department heads and we will try to improve and we look forward to exceeding your expectations during your next stay with us. Have a nice Day. ----Shangri-La Xian
Gästanvändare
Deluxe City-view Queen Size-säng rum
Bodde på feb. 2025
Affärsresenärer
2 recension
10.0/10
Enastående
Publicerades 2 mars 2025
Devin for frontdesk is good
Översätt
Svar från boendet: 尊敬的賓客,感謝您選擇西安香格里拉並留下美好的評價,您的滿意是我們最大的榮幸,我們將繼續努力,為您提供更貼心的服務。祝您生活愉快,歡迎您的再次光臨!—— 西安香格里拉
Andrew
Deluxe City-view Queen Size-säng rum
Bodde på feb. 2024
Par
37 recension
10.0/10
Enastående
Publicerades 5 apr. 2024
An excellent hotel with friendly staff and very good local amenities. Well worth staying if you're here for a short trip, at I was.
Översätt
Svar från boendet: Dear guest, thank you very much for your stay at Shangri-La Xi 'an and your perfect review.We are honored to know that our staff has provided you with satisfactory service.I wish you a happy life and welcome your visit again!-- GM Richard Wu, Shangri-La, Xi 'an
Jelte
Deluxe City-view Queen Size-säng rum
Bodde på nov. 2023
Par
25 recension
10.0/10
Enastående
Publicerades 16 jan. 2024
Friendly staff when checking in, rooms are classy and tidy, the breakfast was amazing with various options of cuisine. Overall nice stay in an awesome city.
Översätt
Svar från boendet: Dear guest, thank you very much for your stay at Shangri-la Hotel Xi 'an.Your enthusiastic feedback gives us infinite motivation for continuous progress, and your praise and affirmation make us very encouraged.Enjoy your stay and welcome to stay again. —— Richard Wu , GM
Gästanvändare
Deluxe City-view Queen Size-säng rum
Bodde på feb. 2024
Affärsresenärer
12 recension
8.5/10
Mycket bra
Publicerades 29 mars 2024
A very good place to stay with a lot of options for breakfast.
Översätt
Svar från boendet: Dear guest, thank you very much for your stay at Shangri-La Xi'an. Your warm feedback gives us the infinite power of continuous progress, looking forward to your full praise.Wish you a happy life.-- Richard Wu, GM, Shangri-La, Xi'an
Tony6677
Deluxe City-view Queen Size-säng rum
Bodde på jan. 2024
Affärsresenärer
202 recension
10.0/10
Enastående
Publicerades 2 mars 2024
The hotel’s environment is so good and the hotel room is very clean
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您入住西安香格里拉。您的熱情回饋給了我們不斷進步的無限動力,您的讚揚和肯定使我們備受鼓舞。祝您生活愉快,歡迎您再次入住。——西安香格里拉,總經理 Richard Wu
Salem46
Deluxe Stadsutsikt Tvåbäddsrum
Bodde på dec. 2023
Affärsresenärer
14 recension
8.5/10
Mycket bra
Publicerades 2 jan. 2024
Good hotel, clean but service is not as good as a five stars hotel.
Översätt
Svar från boendet: 尊敬的賓客,感謝您在百忙之中將您的入住體驗與我們分享,我們對於酒店設施未能達到您的期望深表歉意。您的反饋對我們至關重要,關於您提到的建議我已經反饋給相關部門以及管理層。衷心希望您能再次選擇西安香格里拉,並對我們不斷提高的產品和服務提出更多的建議。——西安香格里拉,總經理 Richard Wu
Dingzi-DING
Deluxe City-view Queen Size-säng rum
Bodde på nov. 2022
Affärsresenärer
6 recension
10.0/10
Enastående
Publicerades 6 dec. 2022
Miss Angel, very kind.
Översätt
Svar från boendet: 尊敬的賓客, 非常感謝您的評價,我們的服務和菜品能讓您滿意並給予優秀的評分,我們倍感榮幸。非常感謝您的肯定,我們非常重視您的意見並會將您的好評反映給我們相關部門以鼓勵我們繼續保持優質的服務。我們會一如既往的堅持為我們的客人提供物超所值的產品和服務。歡迎您的再次光臨!——西安香格里拉,總經理 Richard Wu