Swissôtel Xi’an Xinxing Hot Spring

A beautifully-designed property, however, if managed properly, it would have been a great hotel. It is such a pity that although the property consists of facilities that a 5-star hotel should have, basic facilities like sauna and steam room is not operational (for quite a while, according to the staff). Gym is unmanned, and seems like an afterthought. No towel is provided. Not to mention the operating hours of the gym and swimming pool. This hotel is suitable for families with young kids, but not for business travellers and families with adult children. The (lanes) swimming pool is very crowded with parents and kids learning to swim. It looks more like a play pool than lanes for proper swimming. The wellness centre seems to accept non-hotel guests. If so, a timetable for the use of the facilities should be in place. It might be a safe option for solo travellers who require privacy and basic accommodation. The standard room category is quite small for a 5-star hotel. The twin room category’s room configuration is much better. Beautiful design, poor practicality. Keep your phone next to you because one has to use a torchlight to find the switches at night as the buttons are dark with no lights. Throughout my three nights stay, there were only two staff (a young female receptionist and a young male breakfast chef) who seemed engaged and friendly. Overall, the service attitude is dismal. Not a typical Swissotel.

Nice breakfast and the view there. We loved our room a lot but the water pressure was low in the tub

Great hotel