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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.7
Renlighet4.7
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Anonym användare
Njut av rum med Queen Size-säng
Bodde på maj 2024
Par
4 recension
4.5/5
Utmärkt
Publicerades 18 maj 2024
the receptionist lady (i forgot ask her name) who spoke english fluently is very nice. she upgraded my room. location is 15 mins from metro station. the aircon was not strong enough. i asked the technician to set at 16 c but the room temp is always 28-30 c even after 2 days nonstop ac
Översätt
Svar från boendet: Dear guest: Thank you for your compliment.and thank you for your feedback. I'm really sorry. We have informed the engineering of the air conditioning problem you feedback. Personnel to the hotel air conditioning panel maintenance, air conditioning is now. The facility is up and running. I wish you happy every day.Looking forward to seeing you next time.
berho
Dubbelrum
Bodde på okt. 2024
Affärsresenärer
9 recension
4.7/5
Otroligt
Publicerades 23 okt. 2024
Comfortable and well decorated hotel. The only setback was the check-in process. We were a large group, but they had to scan all the passports. If, instead of scanning, they took a photo, the whole process would have taken half of the time.
Översätt
Svar från boendet: 【❤ Thoughtful Butler Service ❤】Dear guests, our hotel advocates heartfelt service and we are diligently seeking opportunities to serve you better, providing you with a more satisfactory and comfortable resting environment! Due to hotel management and public security regulations, each guest's passport needs to be scanned and uploaded; taking photos is invalid. We appreciate your patience and understanding. If you have any needs, please feel free to contact us at any time. Your satisfaction is our pursuit! We look forward to your next visit!
Anonym användare
Njut av rum med Queen Size-säng
Bodde på maj 2024
Par
21 recension
4.5/5
Utmärkt
Publicerades 26 maj 2024
Location: good as it's walking distance to attractions and metro station
Staff: they are wonderful and attentive, especially the front desk staff. We were upgraded to a loft room. Unfortunately, on our 3rd night, there was leaking from the ceiling in the room. They rectified the issue immediately and changed another room for us. There was no fridge in the room, we informed them and they arranged a fridge on the next day when it's available.
Room: standard double and was upgraded to loft. Cleanliness is acceptable, just need to improve in certain details.
Breakfast: acceptable, not much variety as everyday almost the same type of food.
Environment: it's stated as Non-smoking but we could smell smoke everywhere within the hotel (e.g. corridor and stairways).
Thank you for the hospitality the staff had provided, esp the lady manager (didn't get her name).
Översätt
Svar från boendet: Dear guest, thank you for your kind words about the front desk staff. Your feedback about our restaurant has been communicated to the chef, and we will add a variety of food in the future breakfast offerings. Let every dining guest get a better enjoyment. The hotel is a smoke-free hotel, and we will also do a good job of promoting smoke-free hotel for guests staying in the hotel. Thank you for your feedback, and Looking forward to seeing you next time.
Svar från boendet: 感謝您的好評,非常感謝您的入住與讚賞!很高興悦榕棲居酒店能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,感謝您的評價,評價也有積分累積入住酒店可以兑換升級房型等權益哦~我們會繼續保持熱忱,致力為每一位客人提供賓至如歸的入住 感受。熱切期待再次光臨,祝您開心的度過每一天!