Hyatt Regency Xi'an

Hyatt Regency Xi'an recensioner

Hyatt Regency Xi'an

No. 988 Qujiangchi East Road, Yanta District, Xi'an, Shaanxi, ChinaVisa hotellinformation
Hyatt Regency Xi'an
Hyatt Regency Xi'anHyatt Regency Xi'anHyatt Regency Xi'an
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Gästrecensioner

9.4/10
Enastående
3148 recension
Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.3
Service9.4
Renlighet9.5
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Alla recensioner(3148)
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Elegant miljö(465)
Vänlig personal i receptionen(256)
Utsökt frukost(166)
Snygg design(104)
Utmärkt för barn(82)
Utsikt över avskild sjö(58)
Utmärkt pool(25)
Utsökt buffé(25)
Negativa recensioner(49)
Bayad
Rum Hyatt King
Bodde på apr. 2025
Par
2 recension
10/10
Enastående
Publicerades 20 maj 2025
This was probably our favourite hotel we stayed at in China. We didn’t realise how nice the hotel grounds were or that it was in front of a lake when we booked. The staff were efficient and friendly. We would definitely stay here again.
Översätt
Svar från boendet: 親愛的賓客,感謝你選擇西安凱悦酒店並給予我們工作人員的鼓勵。酒店地理位置優越,附近擁有購物商場、坐擁曲江南湖、曲江遺址公園及大唐不夜城,酒店設計融合了中國文化元素及中式園林建築風格,期待再會,祝您生活愉快!
Elton de Freitas Carvalho
Rum Hyatt King
Bodde på mars 2025
Familj
87 recension
10/10
Enastående
Publicerades 13 apr. 2025
The location of this hotel is very good 👍 practically inside Nanhu Park, the staff are very attentive, the breakfast is great.
Översätt
Svar från boendet: 親愛的客人, 非常感謝您選擇西安凱悦酒店,並分享您的愉快體驗!我們很高興您對環境、餐廳服務和豐富的早餐感到滿意。能夠為您提供一個安靜舒適的休息環境以及便利的出行條件,我們感到非常榮幸。 期待您的下次光臨,我們將繼續努力為您提供更好的服務!
Jean.B
Tvåbäddsrum Hyatt
Bodde på sep. 2024
Affärsresenär
4 recension
9.5/10
Otroligt
Publicerades 19 okt. 2024
Great location, lovely view when you get the balcony unit. Breakfast service can be improved with more selections and changes.
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your experience at Hyatt Regency Xi'an. We are thrilled to hear that you enjoyed our great location and the lovely view from your balcony unit. It's wonderful to know that our surroundings contributed positively to your stay.We also appreciate your feedback regarding the breakfast service. We strive to provide a diverse and satisfying dining experience for our guests, and your input is invaluable in helping us improve. We will certainly take your suggestions into consideration as we look to enhance our breakfast offerings.Thank you once again for your insights. We hope to welcome you back to Hyatt Regency Xi'an in the future, and we look forward to exceeding your expectations on your next visit!
Gästanvändare
Rum Hyatt King
Bodde på feb. 2025
Affärsresenär
1 recension
8.5/10
Mycket bra
Publicerades 14 mars 2025
14 March 2025 Appreciation for Hyatt Regency Staff – Cindy Gong & Chef Yuan I would like to commend Cindy Gong at the front counter for her politeness, affability, and efficiency. She ensures a warm and seamless guest experience with her professionalism and attentiveness. Chef Yuan is equally commendable for his culinary expertise and hospitality. He is affable, polite, and highly capable, delivering quality dishes with great care. Both Cindy and Chef Yuan are outstanding assets to Hyatt Regency, making every guest’s stay enjoyable with their excellent service during my stay from 10–12 March 2025. Warm regards, H.K. Goh Room 1072
Översätt
Svar från boendet: Dear H.K. Goh,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hyatt Regency Xi'an. We are thrilled to hear that you had such a positive experience and that our team made a lasting impression.Cindy Gong is indeed a remarkable member of our front desk team, and we are delighted to hear that her politeness, affability, and efficiency contributed to your seamless guest experience. We will certainly pass on your kind words to her, as it is always encouraging for our staff to know their efforts are appreciated.We are equally pleased to hear that Chef Yuan's culinary skills and hospitality enhanced your stay. His commitment to delivering quality dishes with care is something we are very proud of, and it is heartwarming to know that his affability and professionalism added to your enjoyment.At Hyatt Regency Xi'an, we strive to create memorable experiences for all our guests, and it is gratifying to know that both Cindy and Chef Yuan played a significant role in making your stay from March 10-12, 2025, enjoyable. Thank you once again for your kind words. We look forward to welcoming you back in the future and hope to provide you with another exceptional experience.Warm regards,Hyatt Regency Xi'an Team
Gästanvändare
Tvåbäddsrum Hyatt
Bodde på feb. 2025
Familj
8 recension
8.0/10
Mycket bra
Publicerades 1 apr. 2025
Very nice hotel - located right next to a beautiful park and lake. Good service, very clean.
Översätt
Svar från boendet: 尊敬的客人, 感謝您選擇西安凱悦酒店,並給予我們正面的評分!我們非常高興您在這裏的體驗令人滿意。 如果您有任何具體的建議或反饋,歡迎隨時與我們分享,我們會努力為您提供更好的服務。期待您再次光臨,享受更多美好的時光! 祝您生活愉快!
Sultan Al Qemzi
Rum Hyatt King
Bodde på aug. 2024
Ensamresenär
156 recension
2.0/10
Publicerades 6 sep. 2024
Very bad service and old hotel
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Xi'an. We are truly sorry to hear that your experience did not meet your expectations.We understand how important it is to receive excellent service and to stay in a well-maintained environment. Please accept our sincere apologies for the service issues you encountered, as well as any discomfort caused by the condition of the hotel. We continuously strive to improve our facilities and services, and your comments will be invaluable as we work on enhancing our guest experience.We are committed to providing our guests with the highest level of comfort and satisfaction, and it is clear we fell short during your visit. Please know that your feedback has been shared with our management team, and we will take the necessary steps to address your concerns.If you choose to stay with us again in the future, we would love the opportunity to restore your faith in our hotel. We hope to provide you with the exceptional service and experience that you deserve. Thank you once again for your valuable feedback. We hope to welcome you back to Hyatt Regency Xi'an and provide you with a much-improved experience.
Bross88
Rum Hyatt King
Bodde på mars 2024
Ensamresenär
15 recension
10/10
Enastående
Publicerades 22 apr. 2024
Great location, Good Sevices & Clean.
Översätt
Svar från boendet: 親愛的顧客,非常感謝您選擇我們的酒店並在這裏留下了這麼美好的評論!我們很高興您對我們的服務感到滿意,能夠給您提供一個愉快的入住體驗是我們的榮幸。我們將繼續努力,為您提供更好的入住體驗。 再次感謝您的評價和支持。我們期待着您的再次光臨,為您提供更加完美的服務。如果有任何其他需求,請隨時告訴我們。祝您生活愉快!最誠摯的問候, 西安凱悦酒店
RITJAT TWC
Rum Hyatt King
Bodde på feb. 2025
Par
32 recension
9.0/10
Utmärkt
Publicerades 10 maj 2025
Good hotel
Översätt
Svar från boendet: 親愛的賓客,感謝您選擇西安凱悦酒店並分享您的入住體驗!您對我們酒店的肯定,讓我們備受鼓勵。期待再次歡迎您光臨西安凱悦酒店!祝您生活愉快!
Omar Mahmoud
Rum Hyatt King
Bodde på feb. 2024
Affärsresenär
47 recension
8.0/10
Mycket bra
Publicerades 1 apr. 2024
Good, close to the most popular places
Översätt
Gästanvändare
Rum Hyatt King
Bodde på mars 2023
Affärsresenär
3 recension
10/10
Enastående
Publicerades 5 apr. 2023
Really good service, Cindy, a cute reception lady she explained to me very patiently and dealt with late check-in and late check-out. Also, room was pretty with lake view. Lovely experience will do it again. Thanks Cindy as well.
Översätt
Svar från boendet: Welcome to our hotel☺️.Thanks so much , i'm really glad to be helpful,thank you for belived in us,we promise to always provide our guests with the excellent service that they deserve,we are looking forward to another chance to serving you!🤓
EMAD MOAZENI
Rum Hyatt King
Bodde på juni 2023
Reser med vänner
6 recension
9.5/10
Otroligt
Publicerades 24 juli 2023
Very nice hotel just 24 hours Resturant not good
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to review your stay at the Hyatt Regency Xi'an. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be very nice. We regret to hear about your experience with our 24-hour restaurant. We strive to ensure that all our services are of the highest standards, and it seems like we missed the mark in this instance. Your feedback is invaluable and we will certainly look into this matter to improve our offerings. We hope that this experience will not deter you from choosing us again in the future. We look forward to welcoming you back to the Hyatt Regency Xi'an and providing you with a superior dining experience. Best Regards!
Melz
Tvåbäddsrum Hyatt
Bodde på juni 2022
Ensamresenär
30 recension
10/10
Enastående
Publicerades 20 juli 2022
I’ve stayed at Hyatt Regency hotel a few times. It is always a pleasure! A lot of staff speaks English, everyone is so helpful and friendly. Rooms are clean and comfortable.
Översätt
Svar från boendet: Welcome to our hotel☺️.Thanks so much , i'm really glad to be helpful,thank you for belived in us,we promise to always provide our guests with the excellent service that they deserve,we are looking forward to another chance to serving you!🤓
Anonym användare
Rum Hyatt King
Bodde på maj 2025
Reser med vänner
1 recension
10/10
Enastående
Publicerades 27 juni 2025
預訂酒店的時候也是糾結了很久,一直在其他幾個5 星酒店裡徘徊,最後還是選擇了這家酒店。一進大門就知道自己的選擇是對的。前台michelle辦理入住手續簡單清晰,辦理人員很專業。房間很大,非常乾淨,沒有異味,床單很舒服,以後還會選擇住凱悦
Översätt
Svar från boendet: 親愛的賓客,很榮幸您選擇入住西安凱悦酒店,謝謝您在百忙中給予我們肯定。酒店建築風格來源於大明宮殿,位於長安八景之一:曲江流飲之上,一步一景,入目皆綠意,拍照出片,酒店內可直達南湖公園,無論是前往購物廣場還是各熱門景點都十分便捷;期待在會,祝您生活愉快!
Gästanvändare
Tvåbäddsrum Hyatt
Bodde på maj 2025
Familj
2 recension
7.7/10
Bra
Publicerades 20 juni 2025
連着住4晚,從第一晚開始淋浴的水就漫了半個衞生間的地上,不敢穿酒店拖鞋,稍不注意就滑,這個情況一直到我們退房,天天洗完澡穿着自己的鞋子,從第二天開始投訴,沒重視,第三天投訴,告訴我們可以換房間,但是房間還沒客人退房,晚上回到酒店繼續出現漫水情況,值班經理説工程部的看了,衹能翹了地磚,讓阿姨給我們多送幾條毛巾自己去吸水,我們衹能苦逼的一個人洗完澡換3條毛巾,搞不懂為什麼有問題的房間不處理好還讓客人住,投訴了都不重視,讓值班經理過來看看,直接回復讓阿姨給你們送點毛巾過去。 整個房間裏天天潮潮的,第一天洗的衣服第三天還沒幹,拿着吹風機吹着。
Översätt
Svar från boendet: 尊敬的賓客,非常抱歉在您入住期間遇到的不愉快的體驗,您的反饋我們非常重視,我們已經第一時間與團隊分享。我們會加強對設施設備的檢查並會在日後工作加強培訓,您的反饋有利於我們做更有針對性地提升和改進,如有任何建議也歡迎您在店或離店時隨時聯繫,期待未來仍有機會為您提供服務,祝您生活愉快
Gästanvändare
Rum Hyatt King
Bodde på maj 2025
Par
4 recension
10/10
Enastående
Publicerades 18 juni 2025
Hannah提前電話聯繫,安排的房間很滿意,入住體驗非常好!特別感謝Hannah入住時熱情接待並主動幫我升級了房間。新房間寬敞舒適,景觀也更驚艷。酒店整體環境雅緻寧靜,設施完善,床品尤其舒服,一夜好眠。泳池健身房也很棒,服務細緻周到,非常難忘的體驗,強烈推薦!
Översätt
Svar från boendet: 親愛的賓客,感謝您選擇西安凱悦酒店,並對工作人員的服務給予肯定。我們很高興您在這裏度過了舒適的時光,也感謝您對酒店環境的讚賞。期待您的再次光臨,祝您生活愉快!