Yunheyebo Hotel (South Gate of Bell and Drum Tower, Xi'an)

Regarding accommodation, I am generally satisfied with the environment and facilities. The staff's attitude during check-in and check-out was very friendly. However, laundry services present a significant limitation: staff informed me that laundry cannot be processed after 8:00 PM. If I happen to return late from outings and need to catch a flight the next day, this restriction becomes inconvenient. I had to request assistance to wash my clothes in advance and then ask them to dry them, which might delay the process until the next morning. I believe there is room for improvement here. Notably, I had already communicated this concern to the staff two days ago, but the issue persisted the following night, indicating potential gaps in inter-shift communication or system handovers .

I was pleasantly surprised by my first choice of this hotel in Xi'an. As soon as I arrived at the hotel entrance, a bellhop came over to help with my luggage. The attention to detail was perfect! The hotel staff were all very friendly and their attitude was top-notch! The hotel breakfast offered a wide variety of dishes. Both Chinese and foreign guests can enjoy various delicacies here, and many authentic dishes are popular among both domestic and international guests. There is also a gym and free laundry service! The transportation is extremely convenient! It's less than 500 meters from the "Yongningmen" station of Line 2. Moreover, the hotel arranged a car to directly take us to the airport, which was so convenient! I'm extremely satisfied with this hotel! Both the hardware facilities and software services are first-class. The room was decorated with great style and all the equipment was in good working order. The hotel staff were all professional and friendly, making my stay here a wonderful experience. I give it a five-star rating without hesitation! It's a great place to stay and a very pleasant experience for me. The hotel atmosphere is very modern. Whether it's the rooms, staff service or the restaurant, it gives me a very fresh feeling. As a person who loves traveling frequently, I think I would give it a very high evaluation. I'm looking forward to my next stay and I will also recommend it to my friends! Here, I would like to express my gratitude to Ms. Tian, also known as "wan zi", who has been in constant communication with me since before my arrival to inform me about the pick-up service. Since I don't have a mainland mobile phone number, I could only communicate with her via WeChat. She always responded promptly and helped me solve my problems. When I checked in at the hotel, she would also offer me tea and share the English version of the travel guide, which was a great help for my trip! She would also introduce various scenic spots to me, send me the locations of the spots, and guide me on how to purchase tickets. Thank you very much for all these! She would reserve sweet soup for me every night, which was very delicious! She would also help me order takeout to taste the local specialties in Xi'an! Finally, I would like to thank 丸子（Tian）紫 for the shadow puppet they sent us. I really like it. Thank you. I will come to Xi'an and stay at this hotel again next time!

We are family traveler with 5 people and 1 child for 5 days in this hotel, first time we get from our didi car the staff is very helpful with our baggage. We can speak chinese but the staff of this hotel is very helpful espesially mr pearl in our first day at hotel. In the last day we have problem because we got some missing item maybe because some misscommunication but gratefully the front desk staff espesially mrs dan zi is very helpfully. We got souvenir before we check out and there is free shuttle to aiport too... This hotel is very awesome!!! Thanks you mr pearl and mrs dan zi If we come back to xi'an we will back to this hotel Love and peace from Indonesia