ManXin Xi'an Bell Tower South Gate Hotel

The hotel has a great location, close to the Bell Tower and the city wall. The room was spacious, clean. Hot water, heating and wifi worked without problems. Breakfast had a sufficient selection. However, it was disappointing for us that the hotel refused us a transfer from the airport to the hotel, even though it was included in the room price. They said that we don't speak Chinese! We travel a lot in China and this happened to us for the first time. We communicate with other hotels via Wechat and a translator and there has never been a problem. We just had to write where we would wait for the car, or the driver could have waited for us in the arrivals hall with our name. There are many options, but the hotel refused everything. Our son-in-law, who is Chinese (he was not on the trip with us), communicated with the hotel staff in Chinese, he told them the day before our flight number and the time of our arrival, but despite this, the hotel refused to provide a transfer from the airport! They argued that we had to be able to communicate with the driver in Chinese. So we took a taxi to the hotel, even though the transfer was included in the room price. No one apologized to us after our arrival. We expected the hotel to provide us with a free transfer to the airport instead. They took us to the airport, but we had to pay for the transfer.

The location is quite convenient!!! Almost literally right next to one of the gate walls! It’s also not in bad position for restaurants, activities or landmarks; I would recommend walking, but if not just calling a didi on the APP works! The hotel itself had a good variety of food selections and staff was quite accommodating for any issues that you may have (I arrived 2 weeks after finishing my cancer treatments -don’t do this, rest lol- so my diet was a bit stricter than what other people have. My favourite was the little robot that would bring water or any amenities my mom or I needed. The room I booked was a two-bed, that had a nice view of some older buildings and the sunrise (I personally enjoy sunrises), with no smoke smell and a VERY comfortable bed to sleep in. All-in-all, I would recommend this 8/10

Very nice hotel but the ladies at the reception are even nicer!! The service level is awesome and the communication with translations via the fun was so funny. We really had a good time in this hotel I can recommend this to everyone!! I have loved it 😍