Xiamen Royal Victoria Hotel recensioner

Svar från boendet: Dear guests, thank you for choosing Victoria Hotel Xiamen and for your support and love. We apologize for the bad experience. During your stay in the hotel, you can call the lobby manager at any time if you have any service problems, and we will be on standby 24 hours a day to solve your problems. As for the problem of no chair on the balcony, the hotel has launched an optimization plan and no socket on the bed, the hotel management attaches great importance to it, and has made rectification and upgraded the room socket problem successively. We apologize for the inconvenience. We will be happy to serve you. Look forward to your next stay, wish you a happy life!尊敬的宾客，感谢您选择厦门帝元维多利亚酒店并给予我们支持与厚爱。为您带来不好的入住体验，我们深表歉意。在您入住酒店期间，酒店有任何服务方面的问题您可以随时呼叫大堂经理，我们24小时待命为您解决问题，关于您提出观海阳台没有椅子问题，酒店已推出优化方案，床头没有插座问题酒店管理层非常重视，并已经做了整改，陆续升级房间插座问题，为您带来的不便我们深感抱歉。我们将竭诚为您服务。期待您的下次入住，祝您生活愉快!

Svar från boendet: 親愛的賓客，感謝您如此細緻的評價和對我們酒店環境的喜愛！我們致力於將自然之美與現代舒適完美融合，為每一位到訪的客人提供獨特的體驗。無論是房間窗外的迷人景色，還是酒店公共區域的優雅氛圍，都希望能給您留下深刻的印象。期待在不久的將來再次歡迎你回到這個温馨的“家”！

Svar från boendet: 【The hotel is strategically located, close to the Xiamen International Convention and Exhibition Center, and only a stone's throw away from the Guanyinshan Business Center】Dear guests, thank you for choosing Xiamen Diyuan Victoria Hotel and giving us your support and love. The hotel is located in Xiamen's beautiful Huandao Road, close to the Huangcuo Beach Bath, known as the "Golden Beach" in Xiamen Island, and across the sea from Taiwan's Kinmen Island. The geographical position is superior, the surrounding environment is beautiful, close to the Xiamen International Convention and Exhibition Center, only a stone's throw away from the Guanyin Mountain Business Center, and only 20 minutes' drive from Xiamen Gaoqi International Airport, Gulangyu Island and Zhongshan Road. It is within a 10-minute drive from C&D Pinshang Center, Junshang Shopping Center and California Commercial Plaza, and the excellent location provides convenient transportation for business and leisure travelers. We sincerely look forward to seeing you again!

Svar från boendet: 【Shining over the Egret Island, the choice of celebrities for the “Flying Apsaras Awards” accommodation. Designed by the world-renowned architect, Mr. George Ge, this is the most beautiful Spanish-style manor, a seaside resort hotel perfect for family stays where you can watch the sunrise from your bed.】Dear guests, thank you for choosing Xiamen Diyuan Victoria Hotel and for your continued support and affection. Our hotel is located on the scenic Huandao Road in Xiamen, adjacent to the Huangcuo Beach Bathing Area, known as the "Golden Beach" within Xiamen Island, and overlooking the Greater and Lesser Kinmen Islands across the sea. With its superior geographical location and beautiful surroundings, the hotel is close to the Xiamen International Convention and Exhibition Center and just a stone's throw away from the Guanyinshan Business Center. It is only a 20-minute drive from Xiamen Gaoqi International Airport, Gulangyu Island, and Zhongshan Road, offering both seaside scenery and the convenience of being close to the city center. Jianfa Pinshang Center, Junshang Shopping Center, and California Commercial Plaza are all within a 10-minute drive. This excellent geographical location provides convenient transportation for both business and leisure travelers. We sincerely look forward to your next visit!

Svar från boendet: Thank you for taking the time to share your experience with us. We appreciate your feedback on the location of our property, being far from eateries but within walking distance to the beach.While we understand that proximity to dining options is important to many guests, we're glad to hear that the serene beachfront location was a highlight for you. We strive to offer a unique blend of tranquility and convenience, and it's encouraging to know that we've succeeded in providing just that.For future guests who might also be considering our accommodation, we would like to note that although there may not be many dining establishments nearby, there are always options to explore local cuisine through delivery services or by venturing out slightly further. Additionally, packing a picnic with some of your favorite snacks and enjoying it by the beach can be a delightful way to make the most of your stay.Once again, thank you for choosing to stay with us and for your valuable insights. We look forward to welcoming you back and ensuring an even more memorable experience on your next visit. Safe travels!

Svar från boendet: 尊敬的賓客您好：感謝您選擇廈門帝元維多利亞酒店並給予我們支持與厚愛。您對酒店的滿意是酒店全體員工工作的動力，讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。廈門帝元維多利亞位於廈門最美的環島路，出門即是廈門黃厝沙灘，也是最佳觀看日出的地點，也是您外出旅遊的最佳選擇。為您服務是我們的榮幸，我們真誠期待您的再次光臨！

Svar från boendet: Dear valued guest,warm greetings from RoyalVictoria Hotel Xiamen. Thank you for staying with us and taking the time to share your experience with us.We highly appreciate your continuous support for our hotel We strive to create a residential and parking environment for guests to enjoy the charm of the ocean. On the balcony of the hotel room, you can enjoy the seclusion facing the sea. On the beach next to the hotel, you can walk with your family,Thank you again for your valuable feedback and looking forward to welcoming you back to RoyalVictoria Hotel Xiamen in the coming future~

Svar från boendet: 尊敬的客人，首先，我們對您在酒店的入住體驗感到無比遺憾和深深的歉意。您的反饋為我們敲響了警鐘，提醒我們在服務質量與設施維護方面還有很大的提升空間。關於您提到的床墊問題，我們深知一張舒適的床墊對於保證良好睡眠的重要性。對於您所遭遇的床墊過硬且有異響的情況，我們深感抱歉。我們已經責成相關部門立即對酒店的床墊進行全面檢查，對於存在類似問題的床墊將進行及時更換，確保每位客人都能享受到高品質的睡眠體驗。對於馬桶和花灑的問題，我們同樣感到十分抱歉。我們已經要求酒店加強日常清潔和維護工作，確保所有衞生設施乾淨、完好且功能正常。對於您所提到的馬桶上的污漬和花灑無法調節水量的問題，我們將立即進行整改，並加強對員工的培訓，提高他們的服務意識和專業技能。關於牆紙破損的情況，我們深知這嚴重影響了房間的整潔度和美觀度。我們已經對房間的牆紙進行全面檢查，對於存在破損的牆紙將盡快進行修復或更換，以恢復房間的整潔和美觀。同時，我們也對酒店的服務態度問題表示深深的歉意。我們將加強對酒店員工的培訓和教育，提高他們的服務意識和溝通能力，確保每位客人都能得到熱情、周到的服務。再次對給您帶來的不便表示誠摯的歉意，並感謝您的寶貴反饋。我們將以此為契機，進一步加強酒店的管理和服務質量，為客人提供更加舒適、便捷的住宿體驗。期待您下次的光臨，我們將竭盡全力為您打造一次滿意的入住體驗。

Svar från boendet: 【星耀鷺島，飛天獎“明星下榻”之選。由享譽世界的建築大師，葛喬治先生專業設計最美西班牙莊園，躺在床上就可以看日出的臨海度假親子酒店】尊敬的賓客，感謝您選擇廈門帝元維多利亞酒店並給予我們支持與厚愛。酒店地處廈門風光旖旎的環島路，緊鄰廈門島內素有"黃金海灘"之稱的黃厝沙灘浴場，與大小金門島隔海相望。地理位置優越，周邊環境優美，緊鄰廈門國際會展中心，與觀音山商務中心僅咫尺之遙，距廈門高崎國際機場、鼓浪嶼、中山路僅20分鐘車程，既享海邊勝景，又佔緊鄰市中心之便利。離建發品尚中心、君尚購物中心、加州商業廣場都在10分鐘車程之內，絕佳的地理位置為商務和度假人士提供便利交通。我們真誠期待您的再次光臨！

Svar från boendet: 【星耀鷺島，飛天獎“明星下榻”之選。由享譽世界的建築大師，葛喬治先生專業設計最美西班牙莊園，躺在床上就可以看日出的臨海度假親子酒店】尊敬的賓客，感謝您選擇廈門帝元維多利亞酒店並給予我們支持與厚愛。酒店地處廈門風光旖旎的環島路，緊鄰廈門島內素有"黃金海灘"之稱的黃厝沙灘浴場，與大小金門島隔海相望。地理位置優越，周邊環境優美，緊鄰廈門國際會展中心，與觀音山商務中心僅咫尺之遙，距廈門高崎國際機場、鼓浪嶼、中山路僅20分鐘車程，既享海邊勝景，又佔緊鄰市中心之便利。離建發品尚中心、君尚購物中心、加州商業廣場都在10分鐘車程之內，絕佳的地理位置為商務和度假人士提供便利交通。我們真誠期待您的再次光臨！

Svar från boendet: 非常感謝您對我們酒店的詳細點評，您的反饋對我們至關重要！首先，我們很高興得知您對我們的整體入住體驗感到滿意，特別是對我們優越的地理位置、寬敞的房間以及豐富的早餐種類給予了肯定。木子大姐為您準備的伴手禮以及我們團隊的優質服務也得到了您的認可，這讓我們倍感榮幸。關於您提到的下午茶品類較少的問題，我們已經記錄下來，並將與餐飲部門溝通，努力在未來的日子裏增加更多種類的下午茶，以滿足不同賓客的口味需求。關於晚退房的協商過程，我們深表歉意。在非旺季時期，我們確實應該更加靈活地處理賓客的特殊需求。雖然最終我們同意了您的請求，但前台在處理此事時的態度和方法顯然不夠妥善，給您帶來了不便。我們將對前台團隊進行再次培訓，確保他們在未來能夠更好地處理類似情況，為賓客提供更加貼心和高效的服務。同時，我們也理解您對於前台要求5星好評的不滿。您的評價是我們不斷改進和提升服務質量的重要參考，但我們絕不會以任何形式要求或誘導賓客給予好評。對於此次的不當行為，我們再次向您表示歉意，並會加強對前台團隊的管理和教育，避免類似情況再次發生。最後，非常感謝您的推薦和寶貴意見。我們將繼續努力，為您提供更加優質的服務和更加舒適的住宿體驗。期待您下次光臨，再次感受我們的用心與熱情！