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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.8
Service4.8
Renlighet4.8
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Gästanvändare
Room-Sunrise Big Bed Room (Plenty Of Lighting+leisure Sofa)
Bodde på feb. 2024
Res med vänner
3 recension
4.7/5
Otroligt
Publicerades 31 mars 2024
Lovely hotel, really modern amenities. Courtyard is a lovely space to chill. Cooked Chinese breakfast was really delicious.
Översätt
Svar från boendet: It is the greatest honor for JIMOO to be loved by you, and beautiful stories always meet warm people meet warm things on the journey. Maybe next time, we can be more romantic, catch the sunrise together, ride the grand sunrise hug, see the sea in the desolate night
SYDNEY
Shigu Loft Sleeping Big Bed Room
Bodde på dec. 2022
Familj
17 recension
4.0/5
Mycket bra
Publicerades 29 jan. 2023
Overall a very good experience. Good location, nice design, not noisy, fast service, and lovely garden. Breakfast selection and food temperature need to be improved, staff can be more proactive about introducing the sights on the island and providing suggestion, shower was a little slippery when wet, and soap provided was pretty terrible.
Översätt
Svar från boendet: 尊敬的客人您好:非常感謝您的入住及點評,酒店有做的不夠到位的,我們會認真整改。對以後入住的所有客人,都能時刻保持高水平的質量。對得起選擇我們酒店的每一位客人,希望還能有機會為您服務。
Gästanvändare
Shigu Loft Sleeping Big Bed Room
Bodde på nov. 2023
Par
2 recension
4.5/5
Utmärkt
Publicerades 5 jan. 2024
A cozy place with superb service.
Översätt
Svar från boendet: Mountains and rivers a journey, meet is three life lucky, hope the next time goodbye, each other can be fresh and bright, about JIMOO the other day.
SilviaSh
Shigu Loft Sleeping Big Bed Room
Bodde på nov. 2022
Par
23 recension
2.5/5
Publicerades 9 jan. 2023
First of all, I want to say that the Hotel is really nice, so the location, and I really had nice time there.
This said, I would like to point out that the service should really improve. It happened to me that I booked through Ctrip a room for 2 days. After few hours the hotel contacted me and referred that the room I booked "was not allowed to accept foreigner guests" (in the hotel description is written that foreigners are accepted). The hotel staff offered me another a room, actually nicer, for the same price. I accepted under this condition.
Once I arrived in the hotel, the hotel staff gave me a different room, not the one the offered me, another one - less nice (this one, differenly from what prospected, without balcony and smaller).
After my complains (if you propose to exchange my room for a better one and then you give me a different one, less nice of course, I might think you are in bad faith) the hotel staff gave us the promised room.
I also would like to point out that the room, after the first night, has not been really clean. Only the towel were changed. There still were our mugs with the coffe and the table was still dirty.
I understand that at the time of my trip there was a clear lack of staff due to the covid-peak that affected china. However, I since I still had to pay the full price for the hotel room I expect a full (and bettera=) service.
Therefore I think the hotel should definetely take note and improve the offered service.
Översätt
Svar från boendet: 親愛的客人您好,感謝您用寶貴的時間給予酒店評價,未能給您最佳的入住體驗我們深感抱歉。咱們酒店對應的房型是可以接待外籍遊客,但因為您定的房型外籍遊客無法接待,所以咱們給您做了免費的升級,可能中間存在溝通上的誤解給您造成了困擾,您所反饋的問題我們一定會妥善嚴肅的處理,在此我們也會努力的彌補我們的不足,十分感謝您的監督。我們非常希望給每一位住客最好的入住體驗和服務,再次未讓您有個最佳的入住體驗説一句抱歉。依舊希望您下一次能到來,一定給您一次不一樣的體驗~
GIRF
Bodde på juni 2022
Res med vänner
3 recension
4.0/5
Mycket bra
Publicerades 22 juli 2022
gooood
Översätt
Svar från boendet: 尊敬的客人您好:非常感謝您的入住及點評,酒店有做的不夠到位的,我們會認真整改。對以後入住的所有客人,都能時刻保持高水平的質量。對得起選擇我們酒店的每一位客人。希望還能有機會為您服務,再次表示歉意
Svar från boendet: 【鬧中取靜———毗鄰日光巖、美華沙灘、內厝澳碼頭】感謝您對我們的滿分支持!非常感謝您的誠信推薦~我們相信好的口碑一定是客人從最真誠的滿意度推薦出去的~同時我們也很榮幸為您提供優質的服務~非常歡迎您再次來鼓浪嶼遊玩的時候再選擇我們季茉山丘的時刻~您的滿意就是對我們最好的鼓勵啦~
Svar från boendet: 【鬧中取靜———毗鄰日光巖、美華沙灘、內厝澳碼頭】感謝您對我們的滿分支持!非常感謝您的誠信推薦~我們相信好的口碑一定是客人從最真誠的滿意度推薦出去的~同時我們也很榮幸為您提供優質的服務~非常歡迎您再次來鼓浪嶼遊玩的時候再選擇我們季茉山丘的時刻~您的滿意就是對我們最好的鼓勵啦~