Mercure Hotel

Mercure Hotel recensioner

Mercure Hotel

No.354 Qiyi Road, Chengzhong District, Xining, Qinghai, 810000, ChinaVisa hotellinformation
Mercure Hotel
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Gästrecensioner

4.5/5
Good
1174 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.4
Service4.4
Renlighet4.5
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Utsökt frukost(118)
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Vänlig personal i receptionen(66)
Många bekvämligheter(45)
Praktisk parkering(34)
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Utmärkt restaurang(10)
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Negativa recensioner(42)
Anonym användare
Standarddubbelrum
Bodde på maj 2024
Affärsresenärer
36 recension
4.0/5
Mycket bra
Publicerades 14 maj 2024
The hotel is not the real international Mercure. Be carefull if you looking for the Murcure. It is not in the downtown. There are not many shops and restaurant nearby. The room is new , clean and well designed. The staff are friendly. We got the room with the beautiful mountain view.
Översätt
Svar från boendet: Dear guests, thank you for your love and recognition of Yile Hotel. Yile Hotel has been working hard to create a wonderful experience for travellers. I hope we can add joy and emotion to your stay. The hotel is looking forward to your stay again!
Harry Dr
Standarddubbelrum
Bodde på apr. 2024
Par
17 recension
5.0/5
Enastående
Publicerades 17 apr. 2024
Location is near to railway station and grand mosque The staff is friendly Rooms are clean and tidy Facilities are reasonable However I suggest the management to serve it will be more good if the breakfast will be served with Halal food. Being a Muslim majority city, it will be great advantage.
Översätt
6/10
Svar från boendet: 親愛的賓客您好,感謝您對以勒酒店的喜愛和認同。以勒酒店一直努力為旅客打造美好的體驗,希望我們能為您的此次入住增添喜悦和感動。酒店期待您的再次入住!
toriness
Deluxe-dubbelrum
Bodde på apr. 2024
Par
73 recension
2.5/5
Publicerades 7 apr. 2024
This is no longer a Mercure hotel, when trying to resolve issues the staff told me it has ended its association with the international chain. That means - despite what reviews we’d read prior to booking - there’s no western/international breakfast, and also that the hotel wifi only works if you have a Chinese domestic SIM card (problematic for international visitors). Other issues we had: the room cards failed a number of times meaning we couldn’t turn lights on and unlock our door; the hotel toilet room smelled strongly of urine, the toilet by the breakfast area was unclean and had no soap; the AC didn’t work in our room which meant we were so hot we had to sleep with the window open (but even then the room stayed 24-25 degrees which is too hot to sleep well); and we had booked a deluxe room but not all amenities listed were provided especially notably no bathrobe. I am really not fussy or overly critical about hotels but I felt quite let down by this experience. Positives - nice clean bed, nice shower and there was great real coffee at breakfast. Also hotel is located centrally so good for getting a didi easily to sights - although not the better side of city for restaurants.
Översätt
Svar från boendet: Dear guest, thank you very much for your stay and comments. There are many guests like you to our constant care and supervision, so that we continue to find the problems in the work, to correct and progress. From your review, we regret that your stay did not meet your expectations and we apologize for any inconvenience caused. As for the bad service and unqualified health you proposed, the management also attaches great importance to it, and will make corresponding treatment and rectification, and will increase staff training in the later stage! I hope to have the opportunity to give us a chance to communicate and improve the space, to avoid waiting for you to go home again failed to make you satisfied. Let us better promote. The hotel management attaches great importance to it and has made a serious investigation and formulated corresponding rectification plans. Thank you for giving us a steady stream of motivation. Your tolerance and understanding is to encourage and support our work, sincerely look forward to your visit again!尊敬的客人您好,非常感谢您的入住和及分享点评。有许多正如您一样的客人对我们的不断关心和督促,才能使我们不断发现工作中存在的问题,获得改正和进步。从您的点评中,我们很遗憾此次入住未能达到您的期望,对此给您带来的不便我们深表歉意!至于您提出的服务不好,卫生不合格,管理层也是非常重视的,也会做出相应处理及整改,后期也会加大员工培训!希望有机会能给咱们一个沟通的机会和改进的空间,避免等您回家再次没能让您满意。让我们更好的提升。酒店管理层非常重视,并已经做了认真的调查,制定相应的整改方案。感谢您给予我们源源不断的动力。您的宽容和理解是对我们工作的鼓励和支持,真诚期待您的再次光临!
Gästanvändare
Standard Room (2 beds)
Bodde på sep. 2024
Res med vänner
4 recension
4.2/5
Mycket bra
Publicerades 17 sep. 2024
good location in the city, shopping or looking for food. Overall fine and nothing to compliant .
Översätt
Svar från boendet: Dear guests: Thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of our hotel. We look forward to your next visit. Have a good trip!
jamie
Standarddubbelrum
Bodde på juli 2024
Ensamresenärer
8 recension
3.2/5
Publicerades 23 juli 2024
The location of the hotel is good. Easy check-in. But surprising me was no fridge n safe deposit box. Check with the front desk, claimed my booking doesn't come with the fridge. When services delivered yoghurt, I complained to her, and she bought a technician over to check. They admitted every room should come with a fridge n safe box. Hence, the attitude n explanation at the front desk is really unacceptable.
Översätt
Svar från boendet: Distinguished Guests, Hello, first of all, thank you for telling us that you have encountered problems during your stay, very sorry to have brought you a bad stay, please allow us to express our sincere apologies to you, don't let that happen. I'm so sorry! Hope to get your forgiveness, thank you for staying in our hotel, hope to continue to serve you next time
Susan Louise
Standarddubbelrum
Bodde på juli 2024
Par
11 recension
3.7/5
Publicerades 11 juli 2024
We are travelling through Gansu & Sichuan and I booked the Mercure as a couple of nights for my husbands birthday. The first room we got was OK, a little shabby and not the cleanest but a nice bed and sofa and the aircon seemed good. My husband took a shower for all of 30 seconds and the bathroom, corridor and toilet completely flooded. So we moved rooms. The next room didn't flood but the aircon was pretty feeble and the toilet cubicle smelled. We didn't complain, having already moved once. This room was an over all improvement. The breakfast was pretty miserable, no coffee and mostly Chinese dishes. I had expected more from a western brand but nevermind, we ordered coffee and food to the room. Plus points - The staff are very nice and friendly, they accommodated us on the new room and gave us some treats as an apology. The bus to Kumbum Monastery is directly across from the hotel and you can arrive there in 45 mins, public bus number 909, 4¥. Starts at 6:30am. The breakfast is OK. There is a free laundry room, we did lots of laundry and it dried over night. We stayed in a non smoking room and it really was non smoking which is rare for China. It smelt fresh and the bedding and towels did not smell of smoke. There were however people smoking everywhere else in the hotel which seems quite common expecially in this province. Overall, I would stay here again but I think the price is a little high for the offering in comparison to some Chinese brands in the city.
Översätt
Svar från boendet: Dear guests, hello, first of all, thank you for informing us of the problems you encountered during your stay. We are very sorry to bring you a bad check-in experience. Please allow us to express our sincere apologies to you and prevent such things from happening. I'm really sorry. I hope to get your forgiveness. Thank you for staying in our hotel. I hope to continue to serve you next time.
Gästanvändare
Standarddubbelrum
Bodde på juni 2024
Ensamresenärer
12 recension
3.5/5
Publicerades 11 juli 2024
Quite an old fashioned hotel and the location is not in city centre. Not many restaurants or shops nearby. Breakfast is acceptable and the self service laundry room has 2 washers and dryers. However, one of the washers is not in service.
Översätt
Svar från boendet: Dear guests, hello, first of all, thank you for informing us of the problems you encountered during your stay. We are very sorry to bring you a bad check-in experience. Please allow us to express our sincere apologies to you and prevent such things from happening. I'm really sorry. I hope to get your forgiveness. Thank you for staying in our hotel. I hope to continue to serve you next time.
Gästanvändare
Standarddubbelrum
Bodde på sep. 2024
Res med vänner
11 recension
4.5/5
Utmärkt
Publicerades 29 sep. 2024
Good rooms, clean, nice breakfast
Översätt
Svar från boendet: Dear guests, hello! I only hope that you will be in a happy mood when you check in. Thank you and look forward to your coming again!
Scholes
Standarddubbelrum
Bodde på aug. 2023
Ensamresenärer
19 recension
4.2/5
Mycket bra
Publicerades 5 aug. 2023
Known Standard from Mercure - known room from other cities. Breakfast with many options.
Översätt
Svar från boendet: Hello, dear customer! Thank you for your valuable advice! We will definitely review our shortcomings and actively correct them. Try to achieve your satisfaction. Welcome to supervise! Thank you
Shameek Kumar
Standard Room (2 beds)
Bodde på jan. 2023
Res med vänner
9 recension
5.0/5
Enastående
Publicerades 4 feb. 2023
A good stay at the Mercure. The location is bit away from the more happening part of the city. Rooms were clean. However the bathroom kits need to be.checked before guests arrive. The front desk was amazing for check in and check out. The breakfast buffet was good. However, care needs to be taken to refill finished items. At the Mercure, its.important to pay attention to these details.
Översätt
Svar från boendet: Hello! Thank you for your perfect comments. Your support and encouragement are the greatest driving force for us to move forward. The hotel strives to create a warm and comfortable living environment for guests, and looks forward to your coming again with the highest performance-to-price ratio to meet the requirements of different guests.
Gästanvändare
Standarddubbelrum
Bodde på maj 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 10 juni 2024
Very clean hotel
Översätt
Svar från boendet: 尊敬的賓客:非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對我們酒店的肯定,期待再次光臨,祝旅途愉快!
Gästanvändare
Standarddubbelrum
Bodde på dec. 2022
Ensamresenärer
1 recension
4.2/5
Mycket bra
Publicerades 31 dec. 2022
Service good. Staff courteous. Hotel also clean and room size comfortable. However the wifi could have been better with connectivity. Thank you
Översätt
Svar från boendet: Dear guests: Thank you for choosing the Mercure Hotel in Xining Central Plaza. I am very sorry for the problems this time. I apologize to you. I hope you can give us a chance to correct it. Next time we stay in, we will provide good service. Looking forward to your visit again!
Gästanvändare
Standarddubbelrum
Bodde på maj 2024
Par
9 recension
5.0/5
Enastående
Publicerades 14 juli 2024
very nice
Översätt
Svar från boendet: 尊敬的賓客.您好!寵愛於一身呀,這感覺倍兒爽,期待您下次繼續選擇我們哦!
liso
Standarddubbelrum
Bodde på juli 2022
Ensamresenärer
15 recension
4.2/5
Mycket bra
Publicerades 28 juli 2022
The room was not spacious but it was very comfortable and clean. The bed was especially comfortable. The windows opened wide (with mosquito nets) so there was cool air-flow at night. There are a few well-priced good restaurants in the area.
Översätt
Svar från boendet: I'm very sorry that Xiaomei didn't leave and got your 5-point praise. Thank you for saying that Xiaomei's shortcomings are the same as that you will change next time you come back.
W
Standarddubbelrum
Bodde på juli 2022
Ensamresenärer
59 recension
2.2/5
Publicerades 23 juli 2022
I booked this hotel for the parking. It’s a very small parking lot with no spots. The parking lot is public, not private so anyone can use including the Tibet companies’ office workers located in the same building as well as the other shops attached to the building. Also, I booked this hotel because it has washing machines. They only have two washing machines and one washing machines is broken. Many people are waiting to do their laundry, it’s not convenient. The maid was banging on my door one day to clean my room even though I have the do not disturb light on and the do not disturb sign hanging on my door. The maid did not clean the room. She only made the bed, changed the towels. Bathroom was not cleaned. Food crumbs all over the floor when I arrive. The shower is gross and obviously has never been cleaned. The shower has a coating of slime on the floor. I even left one towel in the shower to see if the maid would open the shower door. Of course not! The dirty towel was still inside the shower room after the maid cleaned and left. I turned the air conditioning on and it smelled like something died in it. I told the staff and after I think they disconnected it because the air conditioning no longer worked. The electrical outlets in the room are faulty and you need to play with them. The light switches don’t work well. My last night I couldn’t turn off the bathroom lights because the switch was broken. Also, the window is broken and doesn’t closed. The lock is stuck in the open position so unable to close. Also, the gym is unusable. Their are people sleeping on the floor in the gym. I cannot believe this is a Mercure Hotel. I’ve never been to such a horrible one before.
Översätt
Svar från boendet: I'm very sorry for the inconvenience caused to your check-in. Xiaomei repaired this room after seeing it, and we have trained the waiter on hygiene issues. It's because our management is not in place! I hope you will change when you come back next time.