Building 1, No. 76 Xichuan South Road, Chengxi District, Xining, Qinghai, ChinaVisa hotellinformation
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Gästrecensioner
4.7/5
Enastående
4833 recension
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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.6
Renlighet4.7
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Negativa recensioner(98)
Gästanvändare
Deluxerum - Gatutsikt (Dubbelsäng)
Bodde på dec. 2024
Ensamresenärer
26 recension
5.0/5
Enastående
Publicerades 27 jan. 2025
Clean and comfortable rooms as well as common areas. Convenient location (close to shopping mall, railway station and the amazing museum about ******* culture). Caring and foreigner-friendly staff.
During winter, the room was quite hot and the aircon did not work. Opening the window helped a bit.
Översätt
Svar från boendet: 尊貴的賓客,您好。感謝您抽空與我們反饋您的意見。非常榮幸能得到您的評價!您的認同是我們不斷提升服務品質的動力,希望您下次的到來我們能帶給您更多的驚喜,再次感謝您選擇入住我們酒店,我們由衷的期待您的再次到來!
Gästanvändare
Deluxerum - Gatutsikt (Dubbelsäng)
Bodde på nov. 2023
Res med vänner
7 recension
4.2/5
Mycket bra
Publicerades 21 dec. 2023
First time in Xining and didn’t know what to expect. Staff were warm and pleasant.
Room was really toasty and I wished the aircon could be switched on at night as the room became really stuffy and hot, especially with thick duvets.
Breakfast was good.
Thank you.
Översätt
Svar från boendet: 尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們很高興得知您對我們的員工服務感到滿意,我們一直致力於為每一位客人提供温暖、愉悦的住宿體驗。同時,我們也很抱歉您在入住期間遇到了空調的問題,我們會進一步檢查和改進設施,確保每一位客人都能享受到舒適的住宿環境。最後,感謝您對我們的早餐給予好評,我們會繼續努力提升服務質量,期待您的再次光臨。
JamesHarris
Lyxrum - Nattutsikt (2 sängar)
Bodde på mars 2023
Ensamresenärer
27 recension
3.2/5
Publicerades 2 maj 2023
I will start off by saying that the room and bathroom were well appointed, the staff were friendly and helpful and breakfast was delicious. However, whilst the room was generally clean, when I dropped something that subsequently rolled under a fitted unit, I was pretty disgusted to see the dust and filth beneath it. It clearly had not been cleaned for…well…ever? I appreciate that these areas will not be as clean as the more visible parts of the room, however for a five star hotel, this is unacceptable. I do not expect to find dirty tissues and a thick layer of dust and dirt anywhere in my hotel room. But by far the absolute worst part of my stay was the inability to control the temperature in the room whatsoever. The room was so swelteringly hot that despite the comfortable bed, and everything to go with it, I was almost unable to sleep at all. I do not expect this in a five star hotel(and have never experienced it other than here and at anther Wanda hotel in Hohhot), I pay for luxury; controlling the room temperature is a basic requirement that I can even do in a 50 yuan a night hostel dorm. When I asked the staff at reception the following morning I was told the AC wouldn’t be available until after April 15th because ‘it’s cold outside’. Firstly, I am not sleeping outside, I am sleeping inside, on the 22nd floor, where it is anything but cold. Not to mention it was April, not January, even in Xining it is not that cold. Secondly, as a paying guest, in a five star hotel, it should be up to me to decide if it is hot or cold, not the hotel. For this reason, as lovely as the room, staff and breakfast may have been, I would not stay here again. I checked out and moved to the lower rated Hilton, where I could control the room temperature and actually managed to sleep…generally what the whole point of a hotel is.
Översätt
Svar från boendet: Dear guest,Firstly of all. We would like apologize for your stay experience. we are sorry that we did not meet your requirements and expectations. At the same time. we will talk with hotel management about your mentioned to avoid the same problem happen again. please accept our sincere apologies. Best Regards!
Kristian on tour
Lyxrum - Nattutsikt (2 sängar)
Bodde på aug. 2023
Affärsresenärer
9 recension
4.5/5
Utmärkt
Publicerades 6 nov. 2023
Very nice hotel. Friendly staff, clean and big rooms. Good breakfast.
Översätt
Svar från boendet: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our staff to be friendly and our rooms to be clean and spacious. We are also glad that you enjoyed our breakfast offerings.We take great pride in providing exceptional service to our guests and we are delighted to know that we have met your expectations. Your kind words are truly appreciated and we hope to have the pleasure of welcoming you back in the near future.
DaniMSA
Deluxerum - Gatutsikt (Dubbelsäng)
Bodde på mars 2023
Affärsresenärer
16 recension
5.0/5
Enastående
Publicerades 9 apr. 2023
My stay at R & F Wanda Vista in Xining was comfortable and classy. Isabel at the front desk took care to ensure my stay was perfect. I would definitely stay there again.
Översätt
Svar från boendet: Thank you for giving us your affirmation. We will continue to make efforts and provide better service. Wishing you a happy life!
Gästanvändare
Deluxerum - Gatutsikt (Dubbelsäng)
Bodde på mars 2023
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 2 apr. 2023
This is one of the best hotels I’ve stayed. Service is amazing. Breakfast is extremely good with a very big choice of western food. At check out Isabelle even gave me some complementary coffee for my train trip to Lhasa, as well as a gif box from the hotel. Absolutely value for you money! One of the hotels in China that really deserves 5 Stars!
Thanks!
Översätt
Svar från boendet: Warm greeting from the Wanda Vista Hotel Xining. Thank you so much for your feedback. We are glad to see you satisfied stay at our hotel. We will keep providing the qualified product and service. Look forward you coming again.