Starway Hotel (Xining Shuijing Lane Wangfujing Branch)

We found the hotel easily. The lobby seems to be shared with another hotel. Check-in was possible even late at night. The reception staff upgraded us into a room with a window which was nice. The room in itself is small but functional. The bed is small but comfy. The TV worked well. There's a laundry room that you can use for free but the dryer mode doesn't work. The amenities are outdated and cleanliness is really not what you would expect. Our toilet seat was broken, the sink was dirty (we removed some stains with just water and toilet paper) and it was leaking. The walls have some very nasty stains on it and there's dust and stains on many things inside the room (bedside tables, fan, wardrobe, bedside lights, etc). One very annoying thing is that when you don't close your door properly, there's a loud alarm that quickly starts ringing. Unfortunately, when it's breakfast time, many people don't care and will leave that to ring until they come back, and it's very annoying. Breakfast is Chinese food only and not that great. Plus it is served in a very small room where there's definitely not enough space for everybody so you might have to wait. On the second day, housekeeping took our bath mat and didn't replace it, so we had to use another towel. On the third day, despite putting the "do not disturb sign" on the door, housekeeping knocked several times until told that we didn't need anything. I mean it's nice of them, but the point of having the sign is not to be disturbed. Depending on when you take your shower, the water can be a bit dodgy (fine at night, but in the morning, it goes from burning to barely hot to burning again which can be annoying). The layout of the bathroom is weird as well as the toilet protrudes in the middle of the bathroom making it complicated to move around, exit the shower or even use the sink (especially since ours was leaking all over). Shower glass doors also don't close properly so lots of water is coming out. Our laundry string was broken so we had to find another way to dry our laundry. I think it's important to note as well that as foreigners, we have been followed to our door by some other guests, and were stared at by others until we entered our room and closed the door which didn't feel safe for my girlfriend. All in all, if you don't care about cleanliness, then it's ok as it's well located.

EXCELLENT

酒店位置優越，購物方便，前台服務枱熱情，有求必應，房間空間面積大，衞生乾淨，客房姐姐服務態度好，設施齊全，24小時供應熱水，對面就是水井巷小吃一條街，暖氣供應很足，樓層高住着很安靜，離互助巷醫院也很近，很滿意的一次入住體驗。

很滿意的一次入住體驗，酒店位置好找，旁邊就是王府井超市，對面就是水井巷小吃街，有好多當地特色小吃，晚上離大新街也是也很近，酒店設施齊全，有免費的自助洗衣房，早餐種類也很多，足夠吃的飽飽的，尤其是前台服務值得表揚，交話費交錯了交到別人手機上，尋求前台幫忙，前台美女很耐心的幫忙諮詢和操作，第二天交錯的話費退回來了，打心底裏感謝你們，房間環境衞生都不錯，無線網很流暢，下次還會選擇入住，推薦給大家

此次入住星程酒店，真的被其卓越的衞生服務驚艷到，必須點贊！從踏入房間那刻起，一切都整潔如新。床鋪平整，床單潔白如雪，沒有一絲褶皺或污漬，湊近細聞，還有陽光曬過的清新氣息，讓人安心躺卧。衞生間更是一塵不染，馬桶、浴缸光亮潔凈，連角落都不見水漬水垢，洗漱用品擺放規整。酒店的公共區域同樣保持高標準，走廊無雜物，電梯轎廂每日消毒擦拭，扶手鋥亮。工作人員隨時在清理，態度認真，看見垃圾瞬間清理，毫無拖沓。這種對衞生細節的嚴格把控，給住客營造出無比舒適、放心的居住環境，下次出行還選這兒！

前台服務熱情，有問必答，訂的沒窗户的房間，特意提醒我沒窗户還在供暖，如有不滿意及時可以更換房間，特別有耐心，還提供了早餐劵，非常好，價位合理，房間衞生乾淨，整潔，床鋪平整，設施齊全，網絡佳，環境好，有陽光，適合出差的好地方，以後還會選擇這家酒店