889-1 Shimizuzaka Zao-Onsen, Zao onsen, Yamagata City, Yamagata Prefecture, 990-2301, JapanVisa hotellinformation
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1 natt
Gästrecensioner
8.8/10
Mycket bra
24 recension
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Verifierade recensioner
Läge och interiör8.1
Bekvämligheter8.8
Service9.1
Renlighet9.1
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Alla recensioner(24)
Positiva recensioner(23)
Recensioner med foton/video(11)
Vänlig personal(12)
Utmärkt vistelse!(11)
Avslappnande spafaciliteter(8)
Utmärkta rum(5)
Negativa recensioner(1)
Gästanvändare
Bodde på dec. 2024
Reser med vänner
14 recension
10/10
Enastående
Publicerades 11 jan. 2025
The hotel is good for skiing in and out, To walk in and out needs some stamina as it’s located on higher ground, but there is a free shuttle service till 5:30pm. The onsen is the best as it has both indoor and outdoor onsen. It’s so good to have the onsen in the snow.
Översätt
Gästanvändare
Bodde på nov. 2024
Par
2 recension
10/10
Enastående
Publicerades 25 dec. 2024
Great hotel in heart of Zao Onsen - staff are friendly, rooms are warm and onsen is awesome!
Översätt
Gästanvändare
Bodde på jan. 2025
Familj
4 recension
8.5/10
Mycket bra
Publicerades 27 feb. 2025
Kind of ski in ski out while the hotel shuttle is readily available to and from the cable car station. Super friendly drivers!
Översätt
Gästanvändare
Bodde på dec. 2024
Familj
1 recension
2.0/10
Publicerades 4 feb. 2025
I had a plan to stay on January 19th, but because of the coronavirus, I contacted the hotel to cancel on the 17th.
Even though it was the coronavirus, you can't cancel for free lol You have to pay a 20%fee or more and you have to contact Trip to cancel it yourself.
After that, I informed Trip to cancel on the 17th immediately. Trip said that they would contact me by the 18th,
but since I didn't know which employee promised to cancel for 20%, I was charged the full cancellation fee.
Even though I informed them to cancel before my stay due to health reasons '2 days in advance', the hotel refused to let me cancel my stay,
Moreover They didn't let me change my check-in date, and didn't let me change guest name. It was different from every other hotel in Japan that I've stayed at.
I consider this to be the worst service I've ever encountered.
Even though I thought I wanted to stay at a hotel in Zao after I recovered, I didn't want to stay here.
I will recommend this experience to everyone I know. 最悪
Översätt
Patthamon
Bodde på jan. 2025
Par
2 recension
10/10
Enastående
Publicerades 25 feb. 2025
The room is cozy with a good view.
Onsen is great !!
Översätt
Ryan
Bodde på jan. 2024
Ensamresenär
1 recension
10/10
Enastående
Publicerades 2 mars 2024
Enjoyed my stay at this lodging. Friendly and helpful staff. Thank you.