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Läge och interiör4.8
Bekvämligheter4.8
Service4.8
Renlighet4.8
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Damir
Biluo Balcony Mountain-View Double Bed Room With Indoor Scenic Tub
Bodde på dec. 2023
Par
5 recension
5.0/5
Enastående
Publicerades 1 jan. 2024
Its so beautiful place and hotel. Very friendly personal. Personally thanks for Daniel. Thanks for the best weekends. We are dreaming come back someday ❤️
Översätt
DHEERAJ L
Guanlan Selected Double Bed Room
Bodde på nov. 2023
Par
23 recension
3.0/5
Publicerades 26 nov. 2023
The place is fantastic and the front desk staff is super helpful but there is a long way to go ….
There are so many things the place can improve and create an “experience” for the client who is paying decent amount of money. Here is the list -
1) waiting staff should be trained to understand the needs of the customer not appear confused if a request is made which does not fit their expection!
2) Waiting staff should be taught that plates / spoons are essential to eat food one can’t eat yogurt with chopsticks.
3) GYM does not have even one mirror.
4) gym is also used as the storage room and yoga mats are tucked some where hard to find.
5) gym machines are not good quality too light and unsafe to use - it’s better just to have free weights and yoga equipment.
Other than this the experience was good - the lady at the reception was helpful and smart. Hope that they learn quickly else the options are plenty !!
Översätt
Svar från boendet: Hello,sir. I don't know if you have arrived home now. We are so sorry for not giving you a perfect holiday in Yangshuo. We are very guilty. We have deeply reflected on the problems you reported to us, about the service problems you mentioned and the gym equipment. We will conduct systematic training for the waiters, upgrade the gym equipment, and add mirrors and other fitness supplies. Our hotel is in the nature ans countryside, so we provide a lot of outdoor camp equipment in the fitness space, so that guests in need can take them to the riverside to enjoy the nature and take part in outdoor activities, perhaps such setting and consideration is not appropriate.Our team is committed to providing guests with a natural rural and quiet space. Thank you and your family for your choice, and list the problems you found after the check-in experience, which is an encouragement and spur for us. It is our honor for the hotel to grow with your help. I hope this journey does not let you down. After the completion of the rectification.We would like to invite you to come to Guanlan again, and also provide us with more constructive opinions and suggestions for us, so that Guanlan can grow healthily in the future.
Svar från boendet: 非常感謝您如此詳細和温暖的評價,能夠為您提供一個安靜、舒適的週末休閑體驗,我們感到非常榮幸。觀嵐的魅力就在於它遠離喧囂,卻又與大自然和陽朔的山水美景近在咫尺。漫步到灕江,或騎行至興坪古鎮,都是一種在鄉野自然的生活方式。我們採用的是管家式服務,每一位客人都是我們的朋友,給您提供一個舒適的環境是我們的基本要求。鍾掌櫃和土豆也非常感謝您的讚美,他們會繼續努力,讓每一位到來的客人都能感受到家的温暖。看到您享受了我們特別準備的晚安甜品牛奶燉桃膠以及週末的BBQ自助,我們也十分欣慰。期待下一次與您相見,繼續為您帶來更多難忘的時光和驚喜。
Svar från boendet: 感謝您的細緻分享,很高興您在觀嵐度過了一段舒適而美好的時光!灕江的沿途風景,正是觀嵐與自然深度融合的一部分,能讓小朋友也願意沿着江邊徒步到九馬畫山,真是太棒了。我們的萌寵們也給您的旅程增添了幾分樂趣,夜晚的繁星、篝火、露天電影,則為每位遠道而來的客人留下一份鬆弛與愜意。讓您忘卻“搬磚”的煩惱,是我們最想達到的效果。期待您再次歸來,再次感受這片寧靜的山水時光。