Le Royal Hammamet

Schreckliche Erfahrung Unfreundliche Rezeption und unhöfliche Putzfrauen Alte und schmutzige Zimmer mit Kakerlaken im Bad Alte verrostete Ketten an den Türen Alter gelblich verfärbter Kühlschrank Bettwäsche und Handtücher werden nicht ausgetauscht Geizig an Duschgel Schlüssel-Karten funktionieren nicht ordnungsgemäß und müssen jeden Tag reaktiviert werden Laute Musik bis spät in der Nacht mit sehr schlechter Fensterisolation Alles in allem sehr schlechte Erfahrung Das Hotel verdient eher 2-3 Sterne statt 5 Sterne

I would like to thank everyone at the hotel for their kindness, hospitality and all round great service that my wife and I received for the week we stayed. Mario and Zouba from the animation team were great and we had great fun spending time with them either playing games or in the evening chilling with some music in the bar. All the guys in the bar, Sofiene, Abdul, Mohamed and Kaies - thank you for your hospitality and friendship. Would also like to give a big shout out to the guys in the restaurant who provided great service also. Whilst like many all inclusive hotels, the food can be repetitive, but it was always very tasty and there was variety. Overall, we had a great time and would highly recommend. Joe and Paula.

I emailed the below comments to the hotel after our stay but they have just chosen to ignore me. Some of the bar staff were unforgivably rude, one barman saw me approaching the bar and got up and slammed the door and left me waiting at the bar for ages and then when he did finally emerge, he ignored me and served the other people who had arrived after me. I informed him I had been there first and he ignored me. This is just one of the many incidents I experienced with rude bar staff. I had several spa treatments during the stay. The facial I had was very poor, I complained to reception about this and I thought the issue was resolved. However, on departure I was told I had to pay for this treatment. The treatment was painful, which I was not warned about, I was left in a room with no music several times and all I could here was the therapist and the receptionist on their phones and chatting, not relaxing in anyway. By the end of the treatment I was extremely annoyed and not relaxed in any way, shape or form. The receptionist at the spa was extremely unhelpful, miserable and quite rude, all she wanted to do was look at her phone. I spent ages trying to translate the spa treatments as I felt she was unapproachable and did not want to help me find what I was looking for. I really can't believe people who are so unhelpful and unapproachable, who are meant to be helpful and friendly, are allowed to work on the front of house at a 5 star hotel. I emailed this hotel several times for a refund for spa treatment which was unacceptable and they have just ignored me and not even bothered to respond to my emails, shocking behaviour!

This place is the worst. We got here and our room card doesn't work. We ask for a new one and its fine. The next day we cant get into the room after a few hours at the beach, we are tired and wet and cant even take a shower because the room key isn't working. For 5 days they reprogrammed the lock 3 times and magnatisied the key cards over 7 times. The last time they reprogrammed the lock they also changed the batteries and magnatised the key cards. They said the problem is fixed and 2 hours later im locked out of the room. Now they decide to offer me a different room, but when i asked for it on the first day they said that this was not an option. Now they are changing the entire lock and im not sure it will help at all. I came here for a vacation but i really had a hard time trying to relax and rest when i cant get into my room. The staff were friendly during the whole issue but thats not as relevant as actually solving the issue. The location was ok at best not close to anything i interesting in the town and the beach was poorly organized and equipped. The staff are friendly as long as you leave a tip otherwise they will ignore you completely.

Very good service in Hotel, especially in Restaurant the waiter named Dia! The rooms are very clean, everyone from service is nice to guests.

We had a really great stay at this hotel. The staff at the bar, the pool and the restaurant were all attentive and always willing to help which made us feel very well looked after. A special mention to Dia who was very kind and professional throughout our stay. The pool areas are excellent and very well designed and the activities can be a lot of fun if you take part. Overall the hotel itself is great but what truly made our stay memorable was the dedication of its staff. A big thank you to all the team for making our holiday so special.